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I’ve had problems with this theme from the beginning and your support is seriously lacking, but if you can’t fix this I will be very angry.
I updated the theme as I was directed to do by your staff, and it broke the theme! It’s gone! Months of hard work is gone!!!!
What do I do now?Hey brianjomalley!
Can you please post temporary admin logins and FTP logins here privately so we can look into it?
Cheers!
YigitI have managed to restore the website to an earlier version.
I need to know:
– Why would an update break the site to begin with?
– How else might I update the theme?
– How do I manage pictures in the full width slider and full width headers for optimal placement, i.e., ensure that the largest amount of the picture is visible with minimal distortion?
– Do you have any documentation on this theme whatsoever?Thanks,
BrianHi,
1. It could be a number of things, we would have to have a look at the installation with the problem occurring to tell you the exact cause.
2. Yes, please refer to this: http://kriesi.at/documentation/enfold/updating-your-theme-files/
3. I’m not sure what you mean by that, are you having problems with the images in the slider? Please try to explain a bit further.
4. http://kriesi.at/documentation/enfold/
Regards,
RikardThank you for responding.
I will set up a password for you to look at the installation, and I will review the feasibility of doing a manual upload. Both seem like more work than I’ve ever had to do before for a simple update, but so be it.With regard to the slider and the full-width color sections (serving as the header for most pages), I can’t seem to position the images correctly, nor do I know what the best image size is to get the most important part of the image in view. In the first slide of the slider on the home page, I’d like the entire church to be visible, but it’s stretching the image in proportions I don’t understand, so I’m blindly trying to reduce the original image. If I reduce it too much, I’m afraid it will have a negative effect on the resolution of the image. The same issue goes for the full-width color section.
Please allow me some time to review the documentation.
Brian
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