Viewing 17 posts - 1 through 17 (of 17 total)
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  • October 20, 2015 at 7:17 pm #521981
    afarahani

    Hi,
    I am using Yoast plugin for generating XML files. I recently noticed the XML file does not include pages in other languages than English. Also the menu is not shown in mobile and tablet.

    Any idea?

    October 20, 2015 at 10:17 pm #522039
    Elliott

    Hey afarahani!

    Did you contact the plugin authors? What happens in the default theme?

    As for the menu not showing up, it’s probably from some javascript errors your getting. Deactivate all of your plugins and reactivate them one by one to see which are causing the errors.

    Regards,
    Elliott

    • This reply was modified 9 years, 1 month ago by Elliott.
    October 20, 2015 at 10:39 pm #522051
    afarahani

    I’ve already contacted WPML and Yoast. Yoast replied that they can’t provide support to free users! waiting for response from WPML

    Deactivated all the plugins. Menu is not shown on my cell phone even with all plugins disabled.

    October 21, 2015 at 9:03 am #522180
    Ismael

    Hey!

    This thread might help: https://wpml.org/forums/topic/re-using-wpml-and-yoast-seo-plugin-for-language-specific-xml-sitemaps/#post-144751

    Best regards,
    Ismael

    October 21, 2015 at 6:05 pm #522418
    afarahani

    I have seen that thread. doesn’t help.

    By the way, your support really sucks lately. We designed the website 2 years ago. We didn’t change anything. Just updated the plugins and the theme. But we are experiencing serious issues and no one takes care of our problems. First the contact forms was not working. Now, the menu has been disappeared in mobile version and also the pages are not shown properly in mobile and tablet. You can see white gaps everywhere.

    Can you please let me know why the website is experiencing so many trouble? Isn’t it because you guys change something in the theme?

    Thanks,
    Amir

    October 22, 2015 at 4:41 pm #523105
    Elliott

    Hey!

    Looks like the javascript errors are only happening in Chrome for some reason. First off try deactivating all plugins. Do the javascript errors go away? If so then reactivate them one by one to see which plugin is causing the issue.

    If that does not help then try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    If your still having issues then send us a WordPress login and we’ll take a closer look.

    Best regards,
    Elliott

    October 22, 2015 at 5:32 pm #523159
    afarahani

    Ok!

    As I mentioned to you even deactivating all plugins didn’t solve the issue. So I think I need to reinstall the theme.

    Let me know what I need to do to completely deleting the theme. Do mean deleting the theme from backend of my wordpress or deleting the whole directory.

    Does this affect my pages and my posts?

    October 23, 2015 at 11:34 am #523639
    Rikard

    Hi,

    You could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP, it should have the same effect: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    October 24, 2015 at 8:08 am #524196
    afarahani

    Unfortunately overwriting the files didn’t work. I have come to the conclusion that there are issues with theme files and also the wordpress installation. So I’ve decided to install a fresh copy of wordpress and Enfold theme and transfer everything to the new installation.

    So as I am not familiar with this, please help me go through this without causing any trouble. My website has WPML installed with 4 languages. How should I backup the posts, pages, portfolios, menus, etc. so when I import it to the new installation everything works perfectly fine. Also I don’t want any corrupt file carried over to the new installation.

    Looking forward to your best support.

    Amir

    October 26, 2015 at 7:42 am #524678
    Rikard

    Hi Amir,

    You could try a plugin like this for transferring your site: https://wordpress.org/plugins/wp-migrate-db/

    Regards,
    Rikard

    October 26, 2015 at 11:20 pm #525229
    afarahani

    Elliott, The issue is still there. Can you please take look inside my wordpress?

    October 28, 2015 at 12:46 am #525857
    Josue

    Hi!

    Nearly all JS files in the theme, plugins and WP core are affected by malware. After re-installing WP, the theme and plugins contact your hosting provider to run a scan or review your instance.

    Regards,
    Josue

    October 28, 2015 at 8:27 pm #526376
    afarahani

    Hi Josue,

    I was expecting you sooner. Could you please let me know how I can get rid of these?

    October 28, 2015 at 11:12 pm #526446
    Josue

    Hey!

    You could contract Sucuri for a month to get your site cleaned:
    https://sucuri.net/lp/website-malware-removal-basic

    They specialise in WordPress sites and are reliable, they also have a free WP plugin you can install to get a more detailed report of the issue.

    Regards,
    Josue

    October 28, 2015 at 11:24 pm #526449
    afarahani

    Hey Josue!

    I have told you this before if you remember. You provide real support on this site. It was so unfortunate that you came by so late.

    Thanks,
    Amir

    October 29, 2015 at 2:23 am #526498
    Josue

    You are welcome, hope you manage to solve this :)

    Regards,
    Josue

    October 29, 2015 at 7:21 pm #527090
    afarahani

    Thanks Josue!

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  • The topic ‘Emergency Help Needed: XML files for other languages and mobile menu dissapeared’ is closed to new replies.