Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #938281

    Hi,
    Customers are not receiving emails after orders are placed. A new order email is sent successfully to host but not to customer.
    Even when order status is changed, no emails are being sent

    #938819

    Hey Claudius,
    Thank you for the login details, but please include the login url.
    When you say that the “new order email is sent successfully to host” you mean the site owners address? I take it that the site is using a email address on the same domain as the site?

    1: Something to check: are you using SMTP for your WordPress mail? In this case the “From” value in SMTP is authenticated and only an authorized address is permitted to send through that SMTP gateway. If so this code to the end of your functions.php file should solve:

    
    add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
    function avf_form_from_mod($from, $new_post, $form_params) {
        $from = " (Email address hidden if logged out) ";
        return $from;
    }

    Please adjust the address in the code.
    2: If you are not using SMTP, Does your host require SMTP? For the same reason above, some hosts require SMTP, please ask your host what their requirements are.
    3: Does your webhost have spam assassin or other spam protection installed? In this case they may require a static sender address and a “reply to” mail header. You will need to ask them if this is true and what they require.
    4: Try using the WP Mail Logging plugin to see if your site is sending the emails and if there are any errors.
    Also check out this info: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Mike

    #939854

    Hey Mike,
    Thank you for your response. I have managed to solve or word around the problem by installing the plugin ‘post smtp’ and setting up with my email domain credentials. It now works fine. as you suggested I have installed the wp mail logging. This is very useful. I have also had a look at the link you sent me for email errors. This is also very useful.
    I would like to customise the email responses sent out.
    Can you suggest a way forward with this?
    I installed ‘shopmagic for Woocommerce’ which can do the customisation.
    I am a bit hesitant to use it.
    Is this plugin compartible with ‘post smtp’ , if not is there any other I can use?

    Thanks again for your help.

    Regards,
    Claudius

    #940128

    Hi,
    That is great news, I glad setting up a SMTP helped.
    I have not heard of ‘shopmagic for Woocommerce’ before, nor did I find a post about it, but it looks good. I would suggest running some tests during your “off hours” when your are at your slowest.
    I look forward to reading your resume

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.