-
Posts
-
Hi,
I want to put some marketing material on my website for download, but I want prospects to enter their name and email before downloading for tracking purposes. I did some research and downloaded the Email Before Download plug-in, that works with Contact Form 7 and Download Monitor. Ideally, I’d like prospects to enter their name and address and once they do, the download link to appear at the bottom. I added the Email Before Download shortcode via a Text Block on the Advanced Layout Builder and everything worked smoothly. I tested the plug-in by putting my name and email and was able to see the download link at the bottom. However, when I try to add my name and email on other browsers, the download link does not appear at the bottom. This has happened to me before when I add some shortcodes. It works the way it’s supposed to only when I initially make the change. Perhaps I’m not adding the shortcode correctly? Or perhaps Email Before Download and Enfold just aren’t compatible?
Any guidance would help. Thanks!Hi,
I tried to check your site however the 2nd username/password doesn’t work, first one works smoothly. Based on what you described, the download link only shows in 1 browser and not on other browsers? can you tell us what browser does the plugin work properly? and other browsers you have tested and if possible what Operating System you are using, so we can try to replicate the issue. We don’t support fixing 3rd party plugins but we’ll try to help as much as we can or atleast point you to the right direction. To test if the plugin is compatible with Enfold, first switch your theme to a default WordPress Theme like twenty seventeen, then try to use the shortcode, if it works fine then there’s a conflict with Enfold, if not then the plugin itself has issues. Hope this information helps :)
Best regards,
Nikko
- You must be logged in to reply to this topic.