Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 7, 2019 at 2:28 pm #1135337
    stephenturner

    Hi, this has only happened since the latest update 4.6, when i get emails from a contact form, it always shows the senders email address, but now it just says no-reply@mydomain and there is no way to see the email address, any ideas? :-)

    September 7, 2019 at 2:49 pm #1135340
    stephenturner

    UPDATE, i have submitted contact forms from computers and the email address appears fine, but when i use an iphone or ipad to submit the contact form, this is when no-reply@mydomain etc is showing, hope this helps… :-)

    September 7, 2019 at 2:59 pm #1135343
    altmann-iv

    Hi,
    i have the same problem on my iPhone.
    I can send a Message from the contact form without an Email Adress. Even though the field is empty it is checked as valid (green Color).

    September 9, 2019 at 12:42 pm #1135968
    Victoria

    Hi all,

    Please have a look at the following thread:

    Contact form element – how to include reply-to email address?

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 9, 2019 at 3:32 pm #1136066
    fkmediaworks

    Victoria, unfortunately, the problem is not about the reply-to address. As mentioned in other threads, the contact form ignores the email field being mandatory on mobile devices, hence allowing to send the contact form without it.

    This really is a major issue, as per GDPR, you aren’t allowed to force site visitors to enter more than one contact info (i.e. additional phone number when alrady entered email address), thus rendering website owners incapable of responding/replying to inquiries sent through the contact form!

    September 10, 2019 at 6:28 pm #1136675
    Victoria

    Hi fkmediaworks,

    Please replace your /enfold/config-templatebuilder/avia-shortcodes/contact/contact.js with the file below.

    Best regards,
    Victoria

    September 10, 2019 at 6:30 pm #1136677
    fkmediaworks

    Victoria,
    I can’t seem to find any “file below” – am I looking in the wrong place?
    -F.

    • This reply was modified 5 years, 3 months ago by fkmediaworks.
    September 11, 2019 at 1:20 pm #1137023
    Rikard

    Hi fkmediaworks,

    It’s only visible to moderators and to the original poster, please open a new thread so that we can share it with you in private. Also make sure that you are running the latest version of the theme (4.6.2).

    Best regards,
    Rikard

    September 11, 2019 at 1:35 pm #1137034
    sdesign-web

    @stephenturner

    @altmann-iv

    hello,
    i had the same issue : email required on computer for sending message from contact form but not on ios or android.

    Temporarily resolved by changing the email option which was “must be a valid email adress” with “must be a valid email adress with special character” or “must not be empty”

    Stan

    September 11, 2019 at 4:51 pm #1137102
    Günter

    Hi,

    This problem is fixed in 4.6.2.

    Please update, clear server cache and clear browser cache on mobile ( !!!! ).

    Best regards,
    Günter

    September 11, 2019 at 5:46 pm #1137120
    fkmediaworks

    Hi Günter,
    thanks a lot!!!
    4.6.2 didn’t show up automatically yet, but I was able to manually search for it and perform the update.
    Works now, as far as I can tell!

    September 12, 2019 at 11:02 pm #1137716
    Basilis

    Hi,

    Thank you for the update!

    Best regards,
    Basilis

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