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AuthorPosts
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September 7, 2019 at 2:28 pm #1135337
Hi, this has only happened since the latest update 4.6, when i get emails from a contact form, it always shows the senders email address, but now it just says no-reply@mydomain and there is no way to see the email address, any ideas? :-)
September 7, 2019 at 2:49 pm #1135340UPDATE, i have submitted contact forms from computers and the email address appears fine, but when i use an iphone or ipad to submit the contact form, this is when no-reply@mydomain etc is showing, hope this helps… :-)
September 7, 2019 at 2:59 pm #1135343Hi,
i have the same problem on my iPhone.
I can send a Message from the contact form without an Email Adress. Even though the field is empty it is checked as valid (green Color).September 9, 2019 at 12:42 pm #1135968Hi all,
Please have a look at the following thread:
If you need further assistance please let us know.
Best regards,
VictoriaSeptember 9, 2019 at 3:32 pm #1136066Victoria, unfortunately, the problem is not about the reply-to address. As mentioned in other threads, the contact form ignores the email field being mandatory on mobile devices, hence allowing to send the contact form without it.
This really is a major issue, as per GDPR, you aren’t allowed to force site visitors to enter more than one contact info (i.e. additional phone number when alrady entered email address), thus rendering website owners incapable of responding/replying to inquiries sent through the contact form!
September 10, 2019 at 6:28 pm #1136675Hi fkmediaworks,
Please replace your /enfold/config-templatebuilder/avia-shortcodes/contact/contact.js with the file below.
Best regards,
VictoriaSeptember 10, 2019 at 6:30 pm #1136677Victoria,
I can’t seem to find any “file below” – am I looking in the wrong place?
-F.- This reply was modified 5 years, 2 months ago by fkmediaworks.
September 11, 2019 at 1:20 pm #1137023Hi fkmediaworks,
It’s only visible to moderators and to the original poster, please open a new thread so that we can share it with you in private. Also make sure that you are running the latest version of the theme (4.6.2).
Best regards,
RikardSeptember 11, 2019 at 1:35 pm #1137034hello,
i had the same issue : email required on computer for sending message from contact form but not on ios or android.Temporarily resolved by changing the email option which was “must be a valid email adress” with “must be a valid email adress with special character” or “must not be empty”
Stan
September 11, 2019 at 4:51 pm #1137102Hi,
This problem is fixed in 4.6.2.
Please update, clear server cache and clear browser cache on mobile ( !!!! ).
Best regards,
GünterSeptember 11, 2019 at 5:46 pm #1137120Hi Günter,
thanks a lot!!!
4.6.2 didn’t show up automatically yet, but I was able to manually search for it and perform the update.
Works now, as far as I can tell!September 12, 2019 at 11:02 pm #1137716Hi,
Thank you for the update!
Best regards,
Basilis -
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