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Viewing 18 posts - 1 through 18 (of 18 total)
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  • February 22, 2018 at 10:55 pm #916379
    vailjazz

    I’m not sure if it was the most recent update of my theme, but my website now doesn’t load properly. On the homepage, the fullwidth easy slider does not display, nor does the post slider element or partner/logo element. All of these elements are displaying as blank space so the elements that actually are displaying are very spread out.

    I had this issue previously when I installed WooCommerce, but the issue always resolved when I deactivated that plugin. Now I can’t figure out how to make our homepage elements display. I haven’t seen this issue on any other page so far.

    Please help!

    Many thanks,

    Christin

    February 23, 2018 at 7:13 am #916530
    Rikard

    Hey Christin,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 19, 2018 at 6:23 pm #1011962
    vailjazz

    The only fix that I could find for this issue was to roll back to a previous version of Enfold. Now that our season has ended I have updated the theme, and all plugins, and am still experiencing the identical issue.

    Our slider will not load images.

    I have disabled each plugin one by one, purged cache, etc. I have looked at all similar issues on the Enfold forum (many people seem to have this issue but for some reason there is no working fix because moderators seem to reply that it is a nonissue…)

    September 19, 2018 at 8:45 pm #1012012
    Jordan Shannon

    Hi,

    Which version of PHP are you currently running on your server? If not already, please get as close to 7.0 as possible.

    Best regards,
    Jordan Shannon

    September 27, 2018 at 7:40 pm #1015481
    vailjazz

    Thanks Jordan,

    I just updated to PHP version 7.0.32 and the issue still exists.

    September 29, 2018 at 7:41 pm #1016150
    Mike

    Hi,
    Your site is still using PHP Version: 5.5.38, please look at the error message at the top of your admin dashboard.
    Please ask your webhost to assist in updating your PHP version.

    Best regards,
    Mike

    October 1, 2018 at 9:43 pm #1016758
    vailjazz

    I just updated the PHP in other directories as well, and the problem still exists. I do not see the error message you are referring to?

    October 2, 2018 at 1:16 pm #1017029
    Mike

    Hi,
    At the top of your homepage, you have a code block that was causing your issue:

    <head>
<script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us9.list-manage.com","uuid":"your-id-code","lid":"id-code"}) })</script>
<meta name="google-site-verification" content="your-id-code" />
</head>

    I commented it out and now your slider works correctly
    [the above code block was edited to remove your identification ID’s]

    Best regards,
    Mike

    January 9, 2019 at 8:28 am #1051629
    elituchy

    I am having the same issue with Fullwidth Easy Slider. It works fine on desktop but doesn’t show on Mobile.

    Please look at hunterdigitalmarketing.com

    January 9, 2019 at 6:34 pm #1051995
    Victoria

    Hi elituchy,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 10, 2019 at 1:58 am #1052145
    elituchy

    See private content.

    January 10, 2019 at 6:26 pm #1052418
    Victoria

    Hi elituchy,

    Thank you for that.

    Here is a thread for you to consider

    Video content on mobile devices

    Best regards,
    Victoria

    January 11, 2019 at 9:49 am #1052656
    elituchy

    Victoria, I don’t see any good solutions there. This was working previously so I think there should be some fix.

    January 12, 2019 at 4:03 pm #1053144
    Basilis

    Hi,

    Video was not working on mobile, there is a fall back image existing…

    Best regards,
    Basilis

    January 25, 2019 at 9:51 pm #1058927
    elituchy

    Someone please help. The issue is on all our mobile pages, not just the homepage with the Video slider.

    You will see every page on a mobile device shows a large blank section under the main menu bar.

    Frontpage

    January 26, 2019 at 7:26 am #1059027
    Mike

    Hi,
    Sorry for the late reply, I took a look at your site and made an adjustment,
    Please clear your browser cache and check.

    Best regards,
    Mike

    January 26, 2019 at 8:23 am #1059031
    elituchy

    Thanks, I think that fixed it. Can you tell me what you did?

    January 26, 2019 at 5:22 pm #1059192
    Mike

    Hi,
    That is great news! I found an error in your css, but I couldn’t reproduce on my localhost, so sorry for the inconvenience but I don’t expect that this will occur again.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

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