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  • April 2, 2020 at 5:29 pm #1200240
    Siracher

    Hi,

    I created a Gridrow with a timeline. Often the timeline shows only entries to 1967. When I click on some other grid row items and go back sometimes it appears to 2021.

    Can you please check if this is a bug?

    https://melserhof.ch/projekt/#geschichte

    • This topic was modified 4 years, 8 months ago by Siracher.
    April 9, 2020 at 2:35 pm #1202316
    Victoria

    Hey Siracher,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 1, 2020 at 1:22 pm #1208828
    Siracher
    This reply has been marked as private.
    May 9, 2020 at 3:38 pm #1211403
    Mike

    Hi,
    Sorry for the late reply and thanks for the login. This seems to be an issue with the animation from the tabs and the timeline inside running at the same time. I have tried disabling the animation of both with the element options and css, but this didn’t help. I notice that if the timeline is outside of the tabs on the same page it loads fine. I copied your page to my localhost for further testing, but in the interest of getting your page to load correctly right away, I disabled your timeline and added an HTML version with no animation in a code block in the tab and it seems to fully load each time.
    Please clear your browser cache and check that this helps for now.

    Best regards,
    Mike

    May 11, 2020 at 7:38 am #1211756
    Siracher

    Hi Mike

    thanks a lot for your help, yes works fine this way!

    I mentioned earlier that some of the elements seem to have some loading issues when placed insde a tab element.
    Maybee the developers can have a look in this problem?

    thanks

    May 12, 2020 at 1:37 pm #1212167
    Mike

    Hi,
    Glad to hear this is helping. I will report this to the dev team to check.

    Best regards,
    Mike

    May 22, 2020 at 1:33 pm #1215225
    Mike

    Hi,
    The dev team has added a fix to the theme for the animation issue within the tabs, please save a copy of your current shortcodes.js file and replace with the one linked in the Private Content area.
    The file is found at: \wp-content\themes\enfold\js\shortcodes.js
    Then clear your browser cache and check.

    Best regards,
    Mike

    May 22, 2020 at 2:05 pm #1215242
    Siracher

    Hi Mike

    thanks a lot, I replaced the JS File, deleted the custom code and made the original element visible again.
    It seems to work fine! I tested with firefox, chrome and edge.

    Will this fix be in the next update or should I place it in the child theme?

    thanks

    May 23, 2020 at 7:34 pm #1215563
    Mike

    Hi,
    Glad to hear, this will be in the next update.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    May 25, 2020 at 7:29 am #1215998
    Siracher

    yes thanks, you can close the case

    May 25, 2020 at 12:41 pm #1216099
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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