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Hi Enfold Team,
Last night, I noticed certain elements weren’t showing up on the front end of our client’s website.
For instance, these are the elements not showing up on the home page front end:
– A cell with a special heading a CTA button that overlays the hero image.
– The actual testimonials in the Client Testimonial section
– The masonry gallery in the Practice Areas section
– Animated numbers at the bottom of the page (right above the footer)Seeing issues like this on almost every page. To confirm, everything looks in place as it should be on the backend.
Hey ambientmarketing,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Nikko,
Wanted to see if a member of your team has had an opportunity to review the website yet? My team is getting pressure from the client to address the issue ASAP.
Thanks
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