Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 15, 2024 at 4:18 pm #1430170
    cktanju

    Hi Guys,

    my elements are no longer showing when we click them to edit. What do you think happened?
    The pop up is just empty grey.

    Kind regards
    T

    • This topic was modified 10 months, 1 week ago by cktanju.
    January 16, 2024 at 9:32 am #1430202
    Rikard

    Hey cktanju,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    January 16, 2024 at 10:43 am #1430222
    cktanju

    Hi Rikard,

    you can use the link to access. Does it help?

    BR
    T

    January 16, 2024 at 11:29 am #1430233
    Ismael

    Hi,

    Thank you for the inquiry.

    The elements in the builder displayed correctly when we edited a few pages. Could you specify on which page we can reproduce the issue?

    Best regards,
    Ismael

    January 16, 2024 at 11:31 am #1430234
    cktanju

    Hi Ismael,

    just try to edit the page and click an element on any page or post. You will see that in the pop up of the element it is just an grey area without the opportunity to edit.

    Kind regards
    Tanju

    January 16, 2024 at 11:40 am #1430238
    Ismael

    Hi,

    Thank you for the info.

    We get this error when we try to edit one of the elements, which seems to be coming from a plugin called “actovent-map”. Have you tried disabling this plugin temporarily? 

    actovent-map-admin.js?ver=1.0.0:5 Uncaught Error: Map container not found.
    at i._initContainer (actovent-map-admin.js?ver=1.0.0:5:37517)
    at i.initialize (actovent-map-admin.js?ver=1.0.0:5:26026)
    at new i (actovent-map-admin.js?ver=1.0.0:5:2616)
    at t.map (actovent-map-admin.js?ver=1.0.0:5:141663)
    at actovent-map-admin.js?ver=1.0.0:40:17
    at actovent-map-admin.js?ver=1.0.0:42:3

    If the issue persists, please deactivate all plugins, then activate them back one at a time to check which one is causing this issue.

    Best regards,
    Ismael

    January 16, 2024 at 11:58 am #1430239
    cktanju

    Hi Ismael,

    it’s not the actovent map plugin. It is another error – which should not affect the functionality at all.
    What else could be – if not the plugins?

    Kind regards
    Tanju

    January 16, 2024 at 12:49 pm #1430245
    cktanju

    Hi Ismael,

    there has been corruption with the wordpress core. I installed the core again – and everything is up and running again.

    Cheers anyway.

    KR
    T

    January 16, 2024 at 4:06 pm #1430717
    Rikard

    Hi,

    Great, I’m glad that you found the problem. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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