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  • August 4, 2017 at 12:14 pm #834304
    prudsys

    Hi,
    we tried the new screen options and wanted to hide elements just to try how it works. At our website, unfortunately, it does not seem to work at all. We hid the headline Expertenwissen on the page but it still appears. What can we do?

    Thanks in advance,
    Kati

    • This topic was modified 7 years, 3 months ago by prudsys.
    August 5, 2017 at 10:59 am #834694
    Rikard

    Hey prudsys,

    You can try to clear your browser cache and reload the page? If that doesn’t work then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    August 7, 2017 at 9:05 am #835271
    prudsys

    Hi Rikard,

    thanks for your help. Unfortunately, clearing the cache does not solve the problem. The element is still there.

    I’m afraid I can’t give you access to our website right now, I need to check with the IT department first.

    Anything you can tell me to check?

    Best regards,
    Kati

    August 8, 2017 at 5:34 am #835675
    Rikard

    Hi Kati,

    Ok, thanks for the feedback. I’m not sure if I can give you any further suggestions without actually seeing the settings. We only need temporary access if you can get an ok from your IT department.

    Best regards,
    Rikard

    August 8, 2017 at 11:02 am #835778
    prudsys
    This reply has been marked as private.
    August 9, 2017 at 2:01 pm #836395
    Victoria

    Hi Kati,

    The WordPress password did not work. Could you please update the credentials.

    Best regards,
    Victoria

    August 9, 2017 at 2:05 pm #836400
    prudsys

    Hi Victoria,

    sorry for this. Please try it again, I set the same password again and my test login worked.

    Regards,
    Katrin

    August 10, 2017 at 7:32 am #836787
    Rikard

    Hi Katrin,

    Thanks for that, I got in now. Though I’m not sure what you mean by the initial problem you described. The headline itself has not values selected in the Screen Options tab, so that means it’s going to show all the time. Could you try to explain the problem a bit further please?

    We hid the headline Expertenwissen on the page but it still appears. What can we do?

    Best regards,
    Rikard

    August 10, 2017 at 8:09 am #836805
    prudsys

    We hid the container, of course, but it still appears.

    Best,
    Kati

    August 10, 2017 at 10:20 am #836876
    reddishpinkmedia

    I have this same problem. My options do not hide it on desktop.

    August 10, 2017 at 5:44 pm #837083
    Victoria

    Hi Kati,

    The css was there for the options to work, but it had an extra class and did not apply. Not sure how this will be worked out later. Below is the fix for now.
    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    

@media only screen and (min-width: 990px){

.responsive #top #wrap_all .av-desktop-hide,
.responsive #top #wrap_all .av-desktop-font-size-hidden,
.responsive #top #wrap_all .av-desktop-font-size-title-hidden{display:none;}

}

/* Tablet Portrait size to standard 960 (devices and browsers) */
@media only screen and (min-width: 768px) and (max-width: 989px) {
	
.responsive #top #wrap_all .av-medium-hide,
.responsive #top #wrap_all .av-medium-font-size-hidden,
.responsive #top #wrap_all .av-medium-font-size-title-hidden{display:none;}	

}


/* Mobile Landscape Size to Tablet Portrait (devices and browsers) */
@media only screen and (min-width: 480px) and (max-width: 767px) {
.responsive #top #wrap_all .av-small-hide,
.responsive #top #wrap_all .av-small-font-size-hidden,
.responsive #top #wrap_all .av-small-font-size-title-hidden{display:none;}	
}

/* Mobile Portrait Size to Mobile Landscape Size (devices and browsers) */
@media only screen and (max-width: 479px) {

.responsive #top #wrap_all .av-mini-hide,
.responsive #top #wrap_all .av-mini-font-size-hidden,
.responsive #top #wrap_all .av-mini-font-size-title-hidden{display:none;}

}

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 11, 2017 at 8:07 am #837336
    prudsys

    Hi Victoria,

    thanks for the fix, so far it works. But it feels more like a hack and not a clean solution.

    Indeed, I have quite a few questions for you, sorry for the inconvenience.

    Can you please tell me when exactly you had a look at the css and found it did not work? I fixed an issue yesterday (Thursday 10/08) around 2 p.m. German time. Did you look at the css earlier or later?

    And what do you mean by “but it had an extra class”?

    And yet another question: What if we would not have needed the fix and it would have worked “normally”? Does the “normal” function also only use display none? Which means for Google the content is still there. Or is the normal way of hiding containers different?

    If so, which of our individual “changes” does get in the way of the normal script?

    Best regards,
    Kati

    August 12, 2017 at 10:16 pm #838051
    Victoria

    Hi Kati,

    I looked at the time of the reply http://imgur.com/a/AteeM
    Yes, so far it is not a conditional rendering, it is just hiding content. There is no such thing as normal, there is a way you can built it faster and more affordable for your situation.
    And what do you mean by “but it had an extra class”? – you can look in the css files, these rules are still there, this will be your answer.

    Best regards,
    Victoria

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