Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 9, 2019 at 10:23 am #1146449
    altmark99

    Dear Support-Team,
    on https://becovi.de/ we used an effect as shown in your enfold demo “visual artist” (one image switches to another by scrolling). Because your forum/faqs say that this effect doesn’t work on mobile devices (by the way: Do you try to fix that?), we created some extra content elements (sections) especially for desktop as well as for mobile devices (Anzeigeoptionen). On iPhones this works pretty good, but on android cellphones both elements are visible at the same time an the same place.
    Could you please have a short look, what’s wrong there?

    Thank you and best regards

    Oliver Altmann

    October 14, 2019 at 8:01 pm #1147895
    Basilis

    Hey altmark99,

    Which elements? Please make it clear and show us with a screenshot.
    I tried Android Firefox and I couldn’t see something been repeated.

    Best regards,
    Basilis

    October 15, 2019 at 9:28 am #1148005
    altmark99

    Good morning,
    dear Basilis.
    How do I send you a screenshot? I don’t find an opportunity to…
    The issue shows e.g. on Chrome at a Huawei P20, but as well on other devices.

    October 15, 2019 at 9:29 am #1148006
    altmark99

    May I send it to (Email address hidden if logged out) ?

    October 16, 2019 at 6:26 am #1148307
    Rikard

    Hi,

    You can upload screenshots to services like Dropbox, Google Drive, Imgur, Snaggy etc, then link to them here in the thread. Please don’t send anything via email.

    Best regards,
    Rikard

    October 16, 2019 at 12:04 pm #1148432
    altmark99

    Hello Rikard.
    You can have a view on the screenshot here:

    Please let me make a comment, that this method is not very customer friendly. Since we use Enfold as well as Avada for years, we always notice, that (at the same price) the Avada support is more quick, more comfortable, more effective.
    By the way: The fact, that some features in Enfold aren’t responsive (suitable for mobile devices) is everything else than state of the art.
    Thank you for a quick solution in advance and best regards

    Oliver Altmann

    October 16, 2019 at 3:36 pm #1148484
    altmark99

    https://www.dropbox.com/preview/Public/Screenshot_20190929_053310_com.android.chrome.jpg?role=personal
    (The link seems to dissapear after posting)

    October 16, 2019 at 8:02 pm #1148619
    Victoria

    Hi altmark99,

    The link does not show the image. Did you get it using the Dropbox share button?

    Best regards,
    Victoria

    October 17, 2019 at 9:40 am #1148843
    altmark99

    https://www.dropbox.com/s/4jkyzcxahslvtix/Screenshot_20190929_053310_com.android.chrome.jpg?dl=0

    October 22, 2019 at 12:06 pm #1150137
    Victoria

    Hi altmark99,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
@media only screen and (max-width: 990px) {
  #av_section_4 .av-parallax.active-parallax {
      background-image: none !important;
  }
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

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