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Hello,
When I click to edit an element, any type, such as a special heading, text, or image, the window that pops up where I used to make changes is blank and never loads.
I tried disabling all plugins, reinstalling the theme, and enabling debug mode. Nothing seems to remedy the issue.
Appreciate any help you can provide.
Hey Zynol5,
Thanks for the login details. The server is returning a 500 internal server error on the file in private. Please try reaching out to your hosting provider for more information on why that is.
Best regards,
RikardI reached out to my hosting provider, who said everything on their end looks fine, and no error is being reported on the server or in the WordPress ErrorLog. I cleaned up the site plugins and theme files to hopefully address the issue. Any further insight on your end would be helpful.
Hi,
Thanks for the update. The Layout Builder seems to be working fine now on my end, are you seeing the same thing?
Best regards,
RikardThis has been resolved. The problem ended up being Malware from a rogue plugin. The lesson for anyone else experiencing this issue is outdated, older, or discontinued plugins and/or WordPress installations can result in widespread Malware that replicates itself and causes extreme slowdown on your host’s server resulting in 500 internal server errors.
I appreciate your help on this issue. My host was having problems locating the source, but we got it under control and all back online.
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