Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 8, 2020 at 5:10 pm #1211088
    marketing_aeco

    Hello, i have a problem with the Enfold theme after i save the content i edit and pusbllish it it disappears. I’m running Enfold 4.7 and WordPress 5.4.1. How can i solve this issue. The page where i experienced it is https://test.aeco.space/products/v-ray/ . I tried editing the first color section and then it disappeared. How can i solve the issue ?

    May 8, 2020 at 7:49 pm #1211158
    Nikko

    Hey marketing_aeco,

    Can you update to the latest version of Enfold (4.7.4) and see if it helps?
    Make sure to have a backup first before updating.

    Best regards,
    Nikko

    May 11, 2020 at 9:31 am #1211771
    marketing_aeco

    Hello, the theme is on 4.7.4 the problem appeared on 4.7.4 i have mistyped in our prevoius conversation.

    Best Regards

    May 12, 2020 at 1:08 am #1211935
    Nikko

    Hi marketing_aeco,

    I tried to make changes on your first Color Section (changed height from 100% to 75% Browser Window Height) and it worked properly and I don’t see anything missing either in the backend or frontend.
    Can you give us specific actions you made? there could be some trigger that I may have missed.

    Best regards,
    Nikko

    May 12, 2020 at 9:19 am #1212052
    marketing_aeco

    Hello, i have added an icon box with a text and when saved nad published the content in the color section disappeared, the color section is okay, but the content goes away after saving and publishing.

    Best Regards

    May 12, 2020 at 5:56 pm #1212271
    Victoria

    Hi marketing_aeco,

    Please check the content you’re adding for unclosed html tags or special symbols, try saving again.

    Can you please make a screencast of the issue?

    Best regards,
    Victoria

    May 12, 2020 at 6:44 pm #1212315
    rvinformatica

    I have the same problem with the tabs, as soon as I create 3 or 4 the first one remains the others disappear

    May 13, 2020 at 6:59 am #1212503
    Rikard

    Hi rvinformatica,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    May 13, 2020 at 12:40 pm #1212590
    marketing_aeco

    Hello, this is the problem i have with content disappearing https://www.loom.com/share/83319c868a5040a1acf6188c0f5bc8ca . Please let me know where can the issue be. There are no html tags or anything that is not closed.

    May 14, 2020 at 7:29 am #1212859
    Rikard

    Hi marketing_aeco,

    You do have open markup in your content, for example:

    <strong><strong>Introducing the next generation of rendering.

    Please try fixing that, the builder should behave as expected afterwards.

    Best regards,
    Rikard

    May 14, 2020 at 10:25 am #1212887
    marketing_aeco

    Hello Rikard, thank you i have fixed all of these issues, but after updating again content is dissappearing a lot less, but it only goes to the “V-RAY NEXT FOR SKETCHUP” color section. I will leave it like that for you to check and the revision i use is from 8 May 12:27 – which is without closed content, i close it and it dissappears, can the video link or social media links be a problem ?

    Best Regards
    Vasil

    May 15, 2020 at 8:45 am #1213180
    Rikard

    Hi Vasil,

    You still have open markup in your content:

    <strong>RENDERING
    <strong>LIGHTING
    <strong>CAMERA
    <strong>SHADING

    Plus more elements below what I just referenced.

    Best regards,
    Rikard

    May 15, 2020 at 12:34 pm #1213257
    marketing_aeco

    Hello, this is before https://www.loom.com/share/4131ddab955d4a6e8668779874b066b5
    this is after: https://www.loom.com/share/665b1933897140baba54080b34e4cb4a and https://www.loom.com/share/5380ca98e0204a459b8d61125dedd311

    You can see where the issue i have is after closing all tags

    Best Regards,
    Vasil

    May 16, 2020 at 2:27 pm #1213575
    Rikard

    Hi Vasil,

    In your content:

    <strong>RENDERING
    <strong>UI
    <strong>LIGHTING

    + some more special headings with the same structure. You need to close all the markup you add, otherwise it will break the layout editor.

    Best regards,
    Rikard

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