Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 3, 2022 at 7:53 am #1374855
    lkhst

    Hi there,

    We are having problems with Edwiser Bridge working with Enfold. I know the issue is with the theme as we have deactivated the theme and tested with the basic Twenty Nineteen WP theme and the issue goes away.

    The problem we experience is that the Woocommerce Integration of Bitwiser does not save to the course as we apply it but reverts back to no integration after editing and saving and opening the course again.

    The site is currently in a stage environment and we would urgently want to launch it to the root domain once this issue is resolved.

    Please advise.

    Best,
    Schalk

    December 3, 2022 at 3:38 pm #1374915
    Mike

    Hey lkhst,
    Thank you for your question but I don’t know what Edwiser Bridge is, is it this plugin?
    This looks like it is for Moodle, but I have not heard of this before nor seen it asked on our fourm before, so I don’t know how we are going to be able to assist with this without first learning how to use Moodle and the plugin first. We have limited ability to assist with third-party plugins and not all plugins work successfully with Enfold.
    With the tens of thousands of plugins available this would be very hard to do.
    I see your site is getting a javascript error:
    2022-12-03_001.jpeg
    but I don’t know where it is from, I recommend first disabling your other plugins and see if Edwiser Bridge then works, if not try making a screencast of the steps how to reproduce the error and another the same steps with the expected results, in a different theme, and an admin login so we can follow the steps and see if we notice what the error is.
    Please note that the Twenty Nineteen theme doesn’t have a built-in page builder like Enfold does so it is not a good comparison.
    Thank you for your patience.

    Best regards,
    Mike

    December 4, 2022 at 12:15 pm #1374996
    lkhst

    Hi Mike,

    Thank you for your answer.
    I managed to isolate what was causing the issue and it was a plugin: Bulk Purchase and Group Registration.
    I have disabled it and all seems to be fine. I will take it up with the dev team of the plugin and see if we can resolve it further.

    Best,
    Schalk

    December 4, 2022 at 12:17 pm #1374997
    lkhst

    BTW, may I create login details for you to see if you can figure what is causing the JavaScript error?

    December 4, 2022 at 1:34 pm #1374999
    Mike

    Hi,
    Yes, I will take a look, can I also temporarily disable plugins to try to isolate the issue?

    Best regards,
    Mike

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