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Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 15, 2017 at 7:15 pm #877191
    alice_c_r

    Hi there,
    when I edit a page with the enfold editor and I save the changes, the editor won’t load anymore and I have to refresh from the browser.

    What could I do to solve this error? It’s quite annoying.

    • This topic was modified 7 years, 11 months ago by alice_c_r.
    November 16, 2017 at 12:31 am #877278
    Jordan Shannon

    Hey alice_c_r,

    Have you tried disabling all active plugins to see if this issue persists?

    Best regards,
    Jordan Shannon

    November 16, 2017 at 10:13 am #877424
    alice_c_r

    I just tried, unfortunately the issue persists

    November 16, 2017 at 9:18 pm #877753
    Victoria

    Hi alice_c_r,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 16, 2017 at 9:39 pm #877762
    alice_c_r

    Yes, sure

    November 17, 2017 at 12:46 am #877864
    Jordan Shannon

    Hi,

    I opened the Home page and did not encounter this issue. Is there a specific page this occurs on?

    Best regards,
    Jordan Shannon

    November 17, 2017 at 10:08 am #877995
    alice_c_r

    It happens when I try to edit any page… but I just noticed it just happens with Safari, while it doesn’t happen with Chrome…

    November 17, 2017 at 2:25 pm #878063
    Victoria

    Hi alice_c_r,

    I tried in Safari, the Advanced Layout Builder loads but there is an error. Here is more about the error

    Getting the 403 Forbidden Error in WordPress? Here’s How to Fix It

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 17, 2017 at 7:23 pm #878264
    alice_c_r

    I tried everything it says in that guide, unfortunately the problem persists…
    I guess I’ll just have to use chrome when editing a page of my website ;)

    November 18, 2017 at 9:08 am #878420
    Nikko

    Hi alice_c_r,

    I have tested it in both Chrome and Safari and it works fine. Try clearing the browser cache in safari. Hope this helps.

    Best regards,
    Nikko

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