Viewing 12 posts - 1 through 12 (of 12 total)
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  • #608378

    Hi, I’ve recently gone to edit my site and the editor text is white in CSS and I don’t know how it’s happenned or what I do to change it back to black so I can see it… please advise ASAP

    #608641

    Hi glodesign!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Have you added any custom code recently or installed a new plugin?

    Regards,
    Jordan

    #608751

    Hi Jordan, nothing new I;m afraid. Details below.

    Thank yiou

    Sarah

    #608840

    Hi!

    Please try de-activating all active plugins and check if that helps. Then you can activate them one by one to find the culprit

    Regards,
    Yigit

    #608861

    Hi I disabled ALL the plug ins and I still have the same problem, so it’s not them.

    #608904

    Hi!

    This is not a theme related issue but it is wordpress related issue. You can switch to default wordpress theme and check the issue will be there. Having said that this issue falls out of our support scope but do not worry we still would love to help you with this.

    This usually happens because something went wrong while updating wordpress or some plugin conflict with the TinyMCE plugin which wordpress uses in it’s core… try replacing the folder /wp-includes/js/tinymce/ with a fresh copy downloaded from wordpress.org via FTP.

    If that don’t work open your wp-config.php file and add the following line at the very top after the php opening tag.
    define(‘CONCATENATE_SCRIPTS’, false);

    The above line should fix the issue if not try using this plugin https://wordpress.org/plugins/tinymce-advanced/

    If you still have any issues you need to backup data and re-install wordpress via the dashboard settings.

    Best regards,
    Vinay

    • This reply was modified 8 years, 7 months ago by Vinay.
    #1027615

    I can’t seem to open a new case for something else, please could you advise – the logo and menu at the top are left aligned, BUT the first item in the menu isn’t lined up properly to the left and I can’t figure out why and it looks messy…. please advise, and also please advise why I can’t find the option to create new tickets for support?

    Thank you :)

    #1027652

    Hey glodesign,

    Please provide a link to the site/page in question so we can look into this issue further. As for starting a new thread you can simply go to Enfold subforum and click blue button at the top, or use this link – https://kriesi.at/support/forum/enfold/#new-post to start a new thread :)

    Best regards,
    Jordan Shannon

    #1027665

    Ah! Thank you! The link is below:

    #1027748

    Hey glodesign,
    Add this to quick css:

    #menu-item-36 a{
    padding-left:0px!important;
    }

    Best regards,
    Jordan Shannon

    #1027939

    Thank you Jordan – it’s made the first sub-menu item left aligned too – how can I add some left padding to the sub-menu item to compensate please?

    #1028230

    Hi,

    Add this to quick css:

    #menu-item-36 .sub-menu a{
    padding-left:15px!important;
    }

    Best regards,
    Jordan Shannon

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