Viewing 16 posts - 1 through 16 (of 16 total)
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  • August 21, 2019 at 3:28 pm #1129596
    jolynndeal

    I created a site for a client and use WP Migration plugin to move the site over to the existing site. Everything was working fine this morning and then all of a sudden when editing a page, it just loads forever. I viewed the thread and deactivated all plugins. I deleted the theme and child theme and then re-uploaded them. I am including a login information in the private content so you can view and hopefully help.

    August 21, 2019 at 4:23 pm #1129615
    Jordan Shannon

    Hey jolynndeal,

    What version of PHP are you running on your server.

    Best regards,
    Jordan Shannon

    August 21, 2019 at 5:09 pm #1129638
    jolynndeal

    I’ve asked my client to ask his hosting company what PHP version they are using. Do you know what version they should be using?

    August 21, 2019 at 5:32 pm #1129652
    Jordan Shannon

    Hi,

    As close to 7 as they can possibly get it if it’s not already. You can also try to increase memory limit:

    Editing wp-config.php

    Best regards,
    Jordan Shannon

    August 21, 2019 at 5:58 pm #1129671
    jolynndeal

    They use 7.0.33. So that doesn’t seem to be the issue. What else could be causing this?

    August 21, 2019 at 6:27 pm #1129688
    Jordan Shannon

    Hi,

    Did you try to increase the memory limit as I mentioned above?

    Best regards,
    Jordan Shannon

    August 21, 2019 at 8:09 pm #1129713
    jolynndeal

    How can I send you a screen shot of the current settings?

    August 21, 2019 at 9:04 pm #1129738
    Jordan Shannon

    Hi,

    Using the following service:

    https://snipboard.io/

    Best regards,
    Jordan Shannon

    August 21, 2019 at 9:31 pm #1129763
    jolynndeal

    Here you go
    https://snipboard.io/mniPYc.jpg

    August 21, 2019 at 9:34 pm #1129767
    Jordan Shannon

    Hi,

    Have you looked in the wp-config.php file? The instructions are in the link I pasted above.

    Best regards,
    Jordan Shannon

    August 21, 2019 at 10:04 pm #1129785
    jolynndeal

    Is there anyone else who can review this site? I don’t want to go to the expense of hiring someone to reconfigure the php file if that is not the case. Why do you think this is what is causing it?

    August 22, 2019 at 6:28 am #1129858
    Rikard

    Hi,

    When editing pages then you are getting an 403 error on the admin-ajax.php WordPress file. Could you try reaching out to the hosting provider to see why that is please?

    Best regards,
    Rikard

    August 22, 2019 at 5:09 pm #1130042
    jolynndeal

    I went in and looked at all the pages and the issue is only happening with the new ones I recreated on the test site. Originally, I brought all of the exiting pages over to the test site. I then recreated the primary pages (using same URL) and deleted the old ones. All other pages were left as is. Then I used the WP Migration plugin to bring everything over to the main site. Now, only those few pages have the page loading issue. The other pages open fine. This is so confusing. I’m not actually getting a 403 error. The page looks fine when you view the website. It’s just the editing.

    August 23, 2019 at 3:55 pm #1130391
    jolynndeal

    I need help with this. Nothing that has been suggested has worked. I’ve spent hours working with this theme and I can’t afford to start over with another one. I’ve used Enfold on most of my websites and have never had this issue.

    August 23, 2019 at 6:24 pm #1130458
    jolynndeal

    I have found the problem. It was a plugin called Wordfence. I had all plugins deactivated but even having this one installed was causing the problem. Once I deleted it, everything worked.

    August 23, 2019 at 6:34 pm #1130460
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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