Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • May 28, 2025 at 11:22 am #1484775
    ebenanders

    Hi,
    the Editor field is missing. It probably has to do with Ninja Firewall, but I can’t find how to change it.
    Thank you for help!

    Kind regards,
    Karin

    May 29, 2025 at 3:14 am #1484814
    Ismael

    Hey ebenanders,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox. If the issue is related to a third-party plugin, please note that you’ll need to contact the plugin developers directly. Unfortunately, we do not provide support for plugins or third-party extensions.

    Best regards,
    Ismael

    May 29, 2025 at 1:21 pm #1484823
    ebenanders

    Hi Ismael,

    thank you for your help! :) I suspected it had something to do with Ninja after reading this threat: https://kriesi.at/support/topic/theme-editor-option-under-appearance-has-disappeared-in-enfold-4-8-2/. But perhaps there is a completely different reason for this. I provide login data and a screenshot in the private field.

    Kind regards,
    ebenanders

    May 30, 2025 at 3:35 am #1484845
    Ismael

    Hi,

    Thank you for the update.

    You may have forgotten to include the site URL in the private field. What is the current version of the theme? Please include the site URL in the private field and make sure that the theme version is 7.1.1.

    Best regards,
    Ismael

    May 30, 2025 at 4:53 pm #1484878
    ebenanders

    Sorry 🙈, the site URL is now in the private field!

    June 1, 2025 at 4:52 pm #1484937
    Mike

    Hi,
    It doesn’t look like the plugin is preventing the editor:
    Screen Shot 2025 06 01 at 10.42.11 AM
    Try checking your wp-config.php file for define(‘DISALLOW_FILE_EDIT’, true); via FTP and change to define(‘DISALLOW_FILE_EDIT’, false);

    Best regards,
    Mike

    June 2, 2025 at 9:16 am #1484968
    ebenanders

    Thank you Mike for your response! I tried, but I am getting the message: No program has been specified for editing files with the php extension. Please help me, i have never edited a php-file and the technician I usually work with is unavailable for a long time. I add the access data to the private field. Could you make the adjustment?

    June 4, 2025 at 6:04 am #1485061
    Ismael

    Hi,

    Thank you for the update.

    We tried logging in to the server but we couldn’t connect using the login info provided above. Could you please check if it’s correct?

    Best regards,
    Ismael

    June 4, 2025 at 9:52 am #1485072
    ebenanders

    Hi Ismael,

    I have just been able to log in with these access data.

    Best regards,
    ebenanders

    June 5, 2025 at 5:21 am #1485099
    Ismael

    Hi,

    Where and how did you log in? We can’t access the server using the provided FTP login credentials.

    Best regards,
    Ismael

    June 5, 2025 at 10:29 am #1485114
    ebenanders
    This reply has been marked as private.
    June 6, 2025 at 6:08 am #1485135
    Ismael

    Hi,

    Unfortunately, we’re still not able to connect to the server. It’s possible that access is restricted to certain countries or IP addresses. Please make sure that the server is accessible from the following countries: Austria, Philippines, Turkey, USA

    Best regards,
    Ismael

    June 6, 2025 at 1:10 pm #1485146
    ebenanders

    Hi Ismael,

    thank you for trying again! I am from Austria, so this should not be the problem. Where can I give you access? I could whitelist you on NinjaFirewall, would that solve the problem? Thank you for your patience!

    Best regards,
    Karin

    • This reply was modified 3 weeks ago by ebenanders.
    June 7, 2025 at 8:15 pm #1485193
    Mike

    Hi,
    I tried FTP & SFTP and was not able to login with the ports 21 or 22, perhaps you have a different port?
    My IP is below.

    Best regards,
    Mike

    June 8, 2025 at 8:37 pm #1485226
    ebenanders

    Thank you Mike,
    I think the port is standard, I leave it empty.
    Ninja reported an access with the IP address 0.0.0.0 today at 15:48, NinjaFirewall has detected that “one or more administrator accounts have been modified in the database:”
    Could this have been an access from you?
    Best regards,
    Karin

    June 8, 2025 at 8:58 pm #1485227
    Mike

    Hi,
    It was not me, and I don’t think it was any other team member.

    Best regards,
    Mike

    June 10, 2025 at 2:34 pm #1485282
    ebenanders

    Thank you Mike for your response and your efforts. I finally reached the technician who restored the file editor. You can close the thread.

    June 10, 2025 at 7:04 pm #1485300
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 18 posts - 1 through 18 (of 18 total)
  • The topic ‘Editor field does not exist’ is closed to new replies.