Viewing 10 posts - 1 through 10 (of 10 total)
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  • #1484775

    Hi,
    the Editor field is missing. It probably has to do with Ninja Firewall, but I can’t find how to change it.
    Thank you for help!

    Kind regards,
    Karin

    #1484814

    Hey ebenanders,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox. If the issue is related to a third-party plugin, please note that you’ll need to contact the plugin developers directly. Unfortunately, we do not provide support for plugins or third-party extensions.

    Best regards,
    Ismael

    #1484823

    Hi Ismael,

    thank you for your help! :) I suspected it had something to do with Ninja after reading this threat: https://kriesi.at/support/topic/theme-editor-option-under-appearance-has-disappeared-in-enfold-4-8-2/. But perhaps there is a completely different reason for this. I provide login data and a screenshot in the private field.

    Kind regards,
    ebenanders

    #1484845

    Hi,

    Thank you for the update.

    You may have forgotten to include the site URL in the private field. What is the current version of the theme? Please include the site URL in the private field and make sure that the theme version is 7.1.1.

    Best regards,
    Ismael

    #1484878

    Sorry 🙈, the site URL is now in the private field!

    #1484937

    Hi,
    It doesn’t look like the plugin is preventing the editor:
    Screen Shot 2025 06 01 at 10.42.11 AM
    Try checking your wp-config.php file for define(‘DISALLOW_FILE_EDIT’, true); via FTP and change to define(‘DISALLOW_FILE_EDIT’, false);

    Best regards,
    Mike

    #1484968

    Thank you Mike for your response! I tried, but I am getting the message: No program has been specified for editing files with the php extension. Please help me, i have never edited a php-file and the technician I usually work with is unavailable for a long time. I add the access data to the private field. Could you make the adjustment?

    #1485061

    Hi,

    Thank you for the update.

    We tried logging in to the server but we couldn’t connect using the login info provided above. Could you please check if it’s correct?

    Best regards,
    Ismael

    #1485072

    Hi Ismael,

    I have just been able to log in with these access data.

    Best regards,
    ebenanders

    #1485099

    Hi,

    Where and how did you log in? We can’t access the server using the provided FTP login credentials.

    Best regards,
    Ismael

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