-
Posts
-
Hello,
on my website, since a few months I have a strange problem with content entered via Avia PageBuilder Editor: it partially disappears.
Example:
I edit a draft of a page, change content there in arbitrary places. When I go to Preview, I see these changes as well. Then I close the editor, log out of WordPress. I log back in and go to preview from the page: the changes I made are visible. If I then call the editor of this page, some contents I changed are missing there.It is noticeable that especially content at the bottom of the page disappears.
I have also had this technically checked. Without any active plugins, the problem is still traceable. What the editor displays is apparently stored on the page in the post meta field “_aviaLayoutBuilderCleanData”.
What could be a reason for this incomplete storage?
Enfold: 5.1.2 (we have had the problem also in a previous 4 version).
Thanks for any help
Hey renp4,
Did you check your content for any html tags which might be left unclosed? If not, then please try doing so. If you need further help, then please post admin WordPress login details in private, and let us know where we can see the actual problem.
Best regards,
RikardHello Richard,
I, together with my technician, further narrowed down the problem.
It is currently the case that texts written by hand (i.e. texts that I write in) are saved in the text box and copied texts (e.g. from a Word) are not saved. But of course that’s not the point.
Does it make sense if I give you the login details so you can fix this?
Best regards
Rene PenselinHi Rene,
If you copy texts from editors like Word, then they add a lot of additional information to your texts. You could try copying from Word first, then into Notepad for example, then into your site. Could you try that out?
Best regards,
RikardFirst of all, thank you very much for the quick and competent help from your side.
All right, Ricard. I’ll try that.
- You must be logged in to reply to this topic.