Editor can not view page lay out

Hi,

We deactivated the plugins temporarily to check if the security plugin is actually causing the issue but the issue persists even when it is turned off, and we also enabled the error logs but there are no critical or fatal errors reported, only PHP notice which should not cause any issues with the site.

We will get back to you when we find anything else. Thank you for your patience.

Best regards,
Ismael

Hi,

Unfortunately, we are still not sure why it is not working in your installation. It works fine on ours, so it is probably server-related. Do you have another domain or a development version of the site?

Best regards,
Ismael

Hi,

It might be related to the server settings or its config, so reverting to a backup might not help. If you have another domain from a different host, we could test if the issue still occurs on a different environment and try to check for dissimilarities.

Best regards,
Ismael

Hi,

Thank you for the update.

We were trying to debug the issue by editing the enfold\config-templatebuilder\avia-template-builder\assets\js\avia-builder.js, but for some reason file transfer suddenly fails, so we cannot forward the changes to your server. Please try to edit the file and look for the sendToAdvancedEditor function around line 977.

/**
		* Send element(s) to the AviaBuilder Canvas
		* Gets executed on page load to display all elements and when a single item is fetched via AJAX or HTML5 Storage
		*/
		sendToAdvancedEditor: function (text) {
			var add = $(text);

			this.canvas.append(add);
			this.activate_element_dragging();
			this.activate_element_dropping();

			this.body_container.trigger('av-element-to-editor');
		},

Below this line..

var add = $(text);

.. try to add this code so that we could check if the text parameter contains the builder elements.

console.log(text);
console.log(add);

The sendToAdvancedEditor fetches the builder elements and append it to the builder canvas, which does not seem to be happening in your installation when editing a page using an editor account.

We cannot reproduce the same issue on our end as shown in the screenshot below.

Screenshot: https://imgur.com/sZ7Uhy4

Best regards,
Ismael

Hi,

Looks like this variable is empty when it is supposed to contain the builder elements.

var add = $(text);

We checked your hosting panel and it looks outdated compare to other hosts. Have you consider moving to a more modern server or host?

Best regards,
Ismael