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January 15, 2017 at 4:37 am #733674
I can’t get the editor to work. It either gives me the loading ring or says An error occurredX
Error fetching content – please reload the page and try againI’ve switched on and off all plug ins, cleared cache, increased php space,
January 15, 2017 at 11:50 am #733718Hi bryson1!
Please start with that here
and let see if we can find the solution.
Thank you very much
Regards,
BasilisJanuary 15, 2017 at 8:09 pm #733802I did this and no additional field populated under the builder – unsuccessful
January 15, 2017 at 8:40 pm #733807Hi,
You need to enter the code in functions.php please check the link @Basilis provided for details.
There could be various reasons why this is happening.
1. Memory issue.
2. Plugin Conflict.1. Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.
To increase the wordpress memory limit please access wp-config.php file and add the below line
define('WP_MEMORY_LIMIT', '256M');
For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.2. A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayJanuary 15, 2017 at 9:32 pm #733816I’ve already Increased memory and done the plug in test as I stated above. Please view the entire thread.
Can someone log in and fix this for me? I paid for your theme and support, please solve this problem.
January 16, 2017 at 12:57 am #733838Same problem here. Can’t edit posts, pages.
January 16, 2017 at 7:42 am #733924Hi @bryson1,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
@scarlettr8 please open a new thread and include admin login details in private.Best regards,
RikardOctober 20, 2017 at 3:39 am #866538Hello all, I have the same problem on a new site. Have deleted the theme, reinstalled it, deactivated plugins, cleared caches, and every time I try to add a full length slider or anything on the home page using the Avia builder I get that message “Error fetching content – please reload the page and try again” Please help,thanks!
- This reply was modified 7 years, 2 months ago by Nikko. Reason: security
October 20, 2017 at 6:45 am #866598Hi mawcreations,
We would be needing an admin access not a guest account, also can you create a separate thread? and just put a link to this thread so we can use as a reference. I have removed your login credentials in private content as anything in Private Content can be viewed by moderators and the thread creator, that’s why we need you to create a separate thread (and add there the login credentials).
Best regards,
NikkoOctober 21, 2017 at 2:23 am #866912Hi, thanks Nikko, yes I will do that now. Thought the credentials were in the private box, whoops!
October 21, 2017 at 11:20 pm #867125Hi,
@mawcreations I have answered you other post about the same issue, please see it.Best regards,
Mike -
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