Viewing 30 posts - 1 through 30 (of 36 total)
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  • June 13, 2015 at 9:58 pm #458851
    sevanah

    Hi,
    I can’t seem to edit contents in the Avia Layout Builder setting without writing in html. There is no editable design view, in tabs for example.

    June 14, 2015 at 4:38 pm #458958
    Yigit

    Hey sevanah!

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not help, please post a screenshot of the issue so we can make sure that we are on the same page

    Best regards,
    Yigit

    June 15, 2015 at 5:06 pm #459499
    sevanah

    Thank you Yigit, hard refresh makes no change.
    How do I attach a screenshot from here, or shall I attach from a reply of your email please?
    regards,
    Clive

    June 15, 2015 at 5:10 pm #459507
    Yigit

    Hey!

    You can upload your screenshots on imgur.com or Dropbox public folder and post the links here. Can you please post the link to your website?

    Cheers!
    Yigit

    June 15, 2015 at 5:52 pm #459546
    sevanah

    http://www.thekchencentre.org

    View post on imgur.com

    layout 2

    layout3

    layout4

    I hope this helps. I thought there was a design view?

    June 16, 2015 at 9:15 am #459902
    Rikard

    Hey!

    I’m sure I understand what you mean by design view, I’m guessing you are referring to the Advanced Layout Editor which is the way to create your designs with Enfold?

    Best regards,
    Rikard

    June 16, 2015 at 9:51 am #459914
    sevanah

    Yes

    June 17, 2015 at 5:05 am #460530
    Rikard

    Hey!

    Ok, so what is your question about it?

    Best regards,
    Rikard

    June 19, 2015 at 1:20 pm #461847
    sevanah

    Thank you, We believe that, for example, in the content element/tabs there were 2 options on the right of the editor that had something like ‘view’ and ‘html’. The ‘view’ was like a WYSIWYG. Without this option its hard to create a working layout without knowledge of HTML.
    I hope this makes sense,
    thank you,
    regards,
    Clive

    June 19, 2015 at 1:59 pm #461871
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    June 19, 2015 at 2:06 pm #461880
    sevanah

    Thank you, that hasn’t changed anything.
    regards,
    Clive

    June 22, 2015 at 9:44 am #462505
    Andy

    Hi!

    please send us admin login, so we can have a deeper look. Post login details here as private reply.

    Cheers!
    Andy

    June 22, 2015 at 11:55 am #462612
    sevanah
    This reply has been marked as private.
    June 23, 2015 at 11:06 am #463251
    Andy

    Hey!

    in your backend I see this warning message:
    “Warning: the [rich editing] capability is disabled for this user which might lead to some potential issues. Please enable it.”

    I think this issue might be caused by this. Please enable rich editing and let us know when you are done and still need help.
    Are we allowed to temporarily deactivate all your plugins if necessary?

    Best regards,
    Andy

    June 23, 2015 at 11:50 am #463286
    sevanah

    Thank you,
    I saw visual editor disabled in my profile and enabled it. I assume this is what you mean, anyway it had no effect. You are welcome to disable for a short period the plugins,
    thanks
    Clive

    June 24, 2015 at 10:59 am #463898
    Andy

    Hi!

    well, unfortunately it seems that some files are corrupt. That’s why please delete all theme files and get a fresh copy from your themeforest account. Make sure to have a backup.

    Regards,
    Andy

    June 24, 2015 at 12:12 pm #463948
    sevanah

    Thank you for all your efforts, what will happen to the content of my website please?

    regards,
    Clive

    June 25, 2015 at 6:58 am #464423
    Rikard

    Hi!

    The content of your site should be safe, but please be sure to do a backup for safety.

    Regards,
    Rikard

    June 26, 2015 at 1:19 pm #464938
    sevanah

    OK, I copied the enfold folder in WordPress Themes as a back up, downloaded from theme forest, deleted the folder in WordPress and uploaded the downloaded new theme. Can’t see any difference.
    regards,
    Clive

    June 30, 2015 at 9:42 am #466238
    Andy

    Hi!

    can you please try to use a default WordPress theme? if the same is happening then you know that your WordPress installation is corrupt. Did you delete all theme (enfold) files via ftp completely before getting a fresh copy?

    Best regards,
    Andy

    June 30, 2015 at 1:32 pm #466369
    sevanah

    Hi Andy,
    First, thank you for all your efforts to fix this, I did delete the Enfold files via FTP before installing the new version. I will sort this out from here hopefully.
    regards,
    Clive

    June 30, 2015 at 1:51 pm #466393
    Josue

    We looking forward to hearing from you Clive :)

    Regards,
    
Josue

    July 2, 2015 at 12:08 pm #467429
    sevanah

    Hi, Well, I explained the situation to my web host, who installed a new WordPress, but the situation remains the same. I’m getting a bit fed up with this, I guess you might be too, is there something more radical we can do without loosing all the work we’ve put into creating the site please?
    regards,
    Clive

    July 2, 2015 at 12:15 pm #467433
    Josue

    Hi Clive,

    Sorry you’re still having this issue, have you checked it on another computer / browser to discard?

    Regards,
    Josue

    July 2, 2015 at 12:38 pm #467443
    sevanah

    Hi Josue,
    Yes the problem exists on at least 2 computers and is in Safari, Firefox and Chrome I believe,
    thanks,
    regards,
    Clive

    July 3, 2015 at 6:19 am #467824
    Josue

    Hi!

    I’m not seeing the issue with the user provided, which leads me to believe the issue is related to your user, can you try logging with the user you provided here to discard?

    Regards,
    Josue

    July 3, 2015 at 9:10 am #467867
    sevanah

    Hi, The issue remains, we can see it, I don’t understand your language ‘logging with the user you provided here to discard?
    The WordPress login details we provided are accurate, whats this about discarding?

    July 3, 2015 at 12:16 pm #467936
    Josue

    Hi,

    Can you please check if the issue persists with the default WordPress theme activated?

    Regards,
    Josue

    July 3, 2015 at 12:22 pm #467940
    sevanah

    With the default WordPress theme activated there is no Advanced Layout option.
    regards,
    Clive

    July 3, 2015 at 12:23 pm #467942
    Josue

    Yes, but when creating a simple Page do you see this tabs – http://screencast.com/t/8nLLC0G8LdC ?

    Regards,
    Josue

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