Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 8, 2024 at 12:01 pm #1461606
    twinloc

    Hello,
    When I want to edit a text block, I dont not see the letters (white on white).
    Problem appears suddently few days ago.
    Public web site is OK.

    July 8, 2024 at 5:22 pm #1461624
    Rikard

    Hey Xavier,

    Thanks for the login details. Could you try updating the theme to the latest version (6.0) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    July 8, 2024 at 6:16 pm #1461625
    twinloc

    Thanks for your reply.
    I’m not programmer and my web site is for business.
    I do not want to broke it !!!
    So, I prefer to pay for upgrade service than to do it by myself…
    Xavier

    July 8, 2024 at 8:17 pm #1461636
    Rikard

    Hi,

    Thanks for the update, but we don’t offer services like that unfortunately. You could try updating using the Envato Market plugin instead: https://envato.com/market-plugin/

    Best regards,
    Rikard

    July 8, 2024 at 8:30 pm #1461638
    twinloc

    OK, no problem. Can you juste please see the my problem with text when I edit a blcok ? It wa OK for years and now it’s broken. Thanks.

    July 8, 2024 at 8:37 pm #1461639
    twinloc

    I updated to 6 and it’s exactly the same.

    July 9, 2024 at 6:25 am #1461652
    Ismael

    Hi,

    Thank you for the update.

    Is the issue happening on a specific page? We created a test page, and the text block seems to be working as expected. Please check the link in the private field.

    Best regards,
    Ismael

    July 9, 2024 at 7:22 am #1461659
    twinloc

    Hello.
    Same problem. Video on private link.

    July 9, 2024 at 8:09 am #1461664
    Ismael

    Hi,

    Thank you for the info.

    The editor was set to “Text” mode when we checked the Text Block, which is probably why we didn’t see the issue in “Visual” mode. However, the issue disappeared when we deactivated the Data Tables Generator by Supsystic plugin. It might be conflicting with the editor. Please contact the plugin author for more info.

    Best regards,
    Ismael

    July 9, 2024 at 8:38 am #1461669
    twinloc
    This reply has been marked as private.
    July 9, 2024 at 9:29 am #1461673
    twinloc
    This reply has been marked as private.
    July 9, 2024 at 1:25 pm #1461691
    twinloc
    This reply has been marked as private.
    July 9, 2024 at 8:15 pm #1461715
    Rikard

    Hi,

    Thanks for the update. We haven’t done anything else on your site other that what we have written here. Maybe it started working when the plugin was deactivate then activated again? It sounds stange, but that can sometimes help for some reason.

    Best regards,
    Rikard

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