Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 5, 2016 at 8:24 pm #682340
    swidswid

    I have the latest WordPress and latest enfold but my edit page functions no longer work.

    I cannot add any template content or access advanced builder

    I have tried Chrome for iPad and windows and have tried safari.

    It was working fine and then something changed and the page editor stopped responding

    I have also upgraded my wp memory to 256M

    • This topic was modified 8 years, 3 months ago by swidswid.
    September 5, 2016 at 10:10 pm #682361
    swidswid

    And I have updated my memory allocation to 256m

    September 6, 2016 at 12:14 pm #682554
    swidswid

    Hello? My site is not functional right now because I can’t change anything so I need support on this….I have three other sites using this template so I have held off updating them until I get resolution.

    September 7, 2016 at 7:29 am #683017
    Rikard

    Hi,

    Please try the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Thanks,
    Rikard

    September 7, 2016 at 6:48 pm #683298
    swidswid

    All those things were done. I found many other users that have the same issue and your support staff have acknowledged its a bug and quite a serious one at that.

    I found a work around via another user that creating a new admin fixes the big but certainly not ideal.

    September 8, 2016 at 12:33 am #683431
    dbraphael

    I am having this issue as well. Adding a new user doesn’t fix the issue. Multiple users are having the issue. There is a plugin that if turned off (AMO for WP) fixes the issue. But I am not convinced that this plugin is the problem. I was wondering if it may have something to do with shortcodes. The AMO plugin allows a user to insert shortcodes. This plugin was working fine before WP updated.

    • This reply was modified 8 years, 3 months ago by dbraphael.
    September 8, 2016 at 1:15 am #683438
    swidswid

    Yes after working for a few changes it is now broken again

    September 12, 2016 at 3:59 am #684859
    Ismael

    Hi!

    Thank you for the info. Please post the FTP credentials so that we can do a few test. Or try the solutions provided in the following thread. The installations produced the same error as your installation and it is fixed by removing a cached file or script.

    // https://kriesi.at/support/topic/uncaught-error-cannot-call-methods-on-sortable-prior-to-initialization/#post-516758
    // https://kriesi.at/support/topic/avia-layout-builder-not-working-14/#post-637184

    Best regards,
    Ismael

    September 13, 2016 at 4:42 am #685474
    Ismael

    Hi!

    UPDATE: A new version has been released, 3.8, which includes a specific fix for this issue. Please download it now.

    Best regards,
    Ismael

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