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  • December 16, 2025 at 11:46 pm #1492580
    carrclaudia

    Hello Enfold Support Team,
    I am experiencing a recurring fatal error on a live website (https://www.drisabelbalza.com) that triggers WordPress “Your Site is Experiencing a Technical Issue” emails repeatedly.

    Environment:
    WordPress version: 6.8.3
    Parent theme: Enfold 7.1.3
    Active theme: Enfold Child (version 7.1.3)
    Current plugin: (version )
    PHP version: 7.4.33

    Error Details:
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223

    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
    #

    What I’ve already tried:
    1- Purchased and installed a fresh, original Enfold 7.1.3 download
    2- Verified that only one Enfold parent theme exists in /themes/enfold
    3- Confirmed child theme only contains custom files (no class overrides). It exists in /themes/enfold-child
    4- Switched PHP versions (8.1 → 7.4.33)
    5- Cleared cache and re-uploaded theme via FTP
    Despite this, the error has persisted since August 27, 2025, and continues to send automated WordPress admin emails. The live website https://www.drisabelbalza.com works fine and normally, but my client wants to stop receiving these alert emails from WordPress.

    Questions:
    It appears that avia_font_manager is not being loaded before class-social-media-icons.php is called. Could you please advise:
    – Which file should load avia_font_manager in Enfold 7.1.3? May I need a code snippet somewhere?
    – Whether this indicates a corrupted load order or a missing include
    – If this is a known issue with WordPress 6.8.3
    – I had a long stack trace list when I switched from PHP 7.4.33 to PHP 8.1, and it was worse in PHP 8.3, which is why I downgraded to PHP 7.4.33, where the list is shorter.

    Thank you for your help.
    Best regards,
    Claudia.

    • This topic was modified 1 month, 1 week ago by carrclaudia.
    • This topic was modified 1 month, 1 week ago by carrclaudia.
    • This topic was modified 1 month, 1 week ago by carrclaudia.
    • This topic was modified 1 month, 1 week ago by carrclaudia.
    • This topic was modified 1 month, 1 week ago by carrclaudia.
    • This topic was modified 1 month, 1 week ago by carrclaudia.
    December 17, 2025 at 4:31 pm #1492620
    Yigit

    Hey Claudia,

    Thanks for the detailed information.

    This isn’t a known issue. It sounds like the modifications on the child theme might be causing the issue.

    Could you please create a staging copy of your site and remove the customizations from the child theme to see if that resolves the error?

    If that doesn’t work, please send us a link to the staging site, temporary WordPress admin credentials, and FTP access in the private content field so we can investigate further.

    Regards,
    Yigit

    December 20, 2025 at 10:33 am #1492716
    carrclaudia
    This reply has been marked as private.
    December 20, 2025 at 10:46 am #1492717
    carrclaudia

    Subject: Possible root cause identified: child theme created with Child Theme Configurator

    Hi Yigit,
    I’ve identified something that may be relevant to the root cause.

    The Enfold child theme was created using the Child Theme Configurator (free version) plugin. The plugin itself warns that some premium ThemeForest themes use unsupported options and that child themes may not work correctly unless the pro version is used.

    Given Enfold’s custom framework and the current fatal error related to avia_font_manager, it seems possible that the child theme creation process may have introduced an incompatibility or corrupted theme state.

    Please let me know if you recommend recreating the child theme manually or using Enfold’s official child theme as part of the troubleshooting process.

    Best regards,
    Claudia

    December 21, 2025 at 6:32 am #1492724
    carrclaudia

    Subject: Additional context: Child theme creation and plugin warning (possible root cause)

    Hi Kriesi Support Team,
    I want to add an important detail that may help identify the root cause of the fatal error.
    Before creating the current child theme, I first used the original Enfold Child Theme files provided directly on your website. When I activated that official child theme, the site immediately broke and became inaccessible (the website disappeared entirely). Because of that, I had to revert to the parent theme to restore the site.

    After that incident, I created a new Enfold Child theme using the Child Theme Configurator plugin (v2.6.7 by Lilaea Media). Only later did I notice the plugin’s warning stating that some premium themes purchased via ThemeForest may use unsupported options that cannot be fully copied, which can result in errors.

    Because:
    – The official Enfold Child theme also caused a critical failure, and
    – The plugin explicitly warns about compatibility risks with premium themes,
    I now suspect that the issue may be related to how Enfold handles certain internal theme options when a child theme is active, rather than to a specific customization alone.

    NOTE: The technical issue email continues to be received:
    Error Details
    =============
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
    #

    Please let me know:
    – Whether you recommend recreating the child theme again using the official Enfold child theme files on a clean install, and
    – If there are any known considerations or updated best practices for child themes in recent Enfold versions.

    Thank you for your help.

    Best regards,
    Claudia

    December 21, 2025 at 7:59 am #1492725
    carrclaudia

    Subject: Issue resolved after replacing Child Theme – monitoring alerts

    Hello Kriesi Support Team,

    I wanted to update you on the latest status.

    I completely deleted the Enfold Child theme that was previously created using the “Child Theme Configurator plugin” and deactivated the plugin as well. After that, I uploaded and activated the original Enfold Child theme folder provided by Kriesi.

    Since making this change, everything is working correctly on both the staging site (https://gg.drisabelbalza.com) and the live website: https://www.drisbalebalza.com

    There are no visible issues, and the site is behaving normally. At this point, I’m monitoring to confirm that the alert/error emails stop, which I expect now that the child theme structure is clean and original.

    Thank you for your guidance. I hope this helped identify the real root cause.

    Best regards,
    Claudia

    • This reply was modified 1 month, 1 week ago by carrclaudia.
    • This reply was modified 1 month, 1 week ago by carrclaudia.
    December 22, 2025 at 8:40 am #1492736
    carrclaudia

    Subject: Clarification about WordPress error alerts and admin email

    Hi Kriesi Support Team,

    I’d like to clarify one important detail regarding the technical error alerts.

    I personally do not receive any WordPress error notification emails. The WordPress administrator email address is configured to use the site owner’s GreenGeeks account, which was set up by the previous web developer before I became involved. My email was never added to receive system alerts.

    Because of this, I can only know whether the error is still occurring when the site owner receives a WordPress alert email and forwards it to me. If no alert is forwarded, I have no direct confirmation from WordPress itself.

    After my last changes yesterday (removing the previously generated Child Theme and uploading the original Enfold Child from Kriesi), both the staging site and the live site are still working correctly, and I have not been informed of any new alerts by the client so far. However, I cannot independently confirm whether WordPress has completely stopped sending them. I wanted to explain this limitation clearly so you have the full context.

    Question about PHP version upgrade compatibility with Enfold:

    Additionally, I’d like your advice regarding the PHP version. The site is currently running on PHP 7.4.33, and WordPress has been recommending an upgrade for several months now. I understand that PHP 7.4 is no longer receiving security updates, so I agree that an upgrade is necessary.

    My concern is compatibility. Several active plugins list compatibility ranges such as “PHP 5.2.4 or higher” or “PHP 7.4 or higher,” but they do not clearly state support for PHP 8.1, 8.2, or 8.3. Because this site relies heavily on Enfold and its integrations, I want to avoid introducing new issues by upgrading PHP without proper validation.

    Could you please advise:
    1) – Which PHP versions are currently fully supported and tested with the latest Enfold version?
    2) – Whether PHP 8.1 is the safest recommended upgrade path at this time, rather than 8.2 or 8.3?
    3) – If there are any known Enfold-related issues or settings to be aware of before switching PHP versions.

    Hosting limitation regarding PHP version on live and staging sites:

    One additional clarification regarding the hosting environment:
    1) Both the live site and the staging site are hosted under the same GreenGeeks account, and unfortunately, GreenGeeks does not allow PHP versions to be set independently per site in this setup. Any PHP version change applied at the hosting level affects both the live site and the staging site at the same time.

    2) Because of this limitation, I cannot safely test different PHP versions on staging without impacting the live site as well. That’s why it’s especially important for me to confirm in advance which PHP version is recommended and fully compatible with the current Enfold version before making any change.

    If you have a specific PHP version you consider the safest choice for Enfold in this situation, your guidance would be greatly appreciated.
    Thank you for your understanding and support.

    Best regards,
    Claudia

    December 22, 2025 at 6:33 pm #1492755
    Yigit

    Hi Claudia,

    After my last changes yesterday (removing the previously generated Child Theme and uploading the original Enfold Child from Kriesi), both the staging site and the live site are still working correctly, and I have not been informed of any new alerts by the client so far.

    Thanks for the update. You’ve already switched, but we’d recommend using the official Enfold Child theme as well.

    Additionally, I’d like your advice regarding the PHP version.

    You can upgrade the PHP version to 8.3. The latest version of WordPress currently has beta support for 8.4, so we’d not recommend using 8.4.

    Any PHP version change applied at the hosting level affects both the live site and the staging site at the same time.
    If you have a specific PHP version you consider the safest choice for Enfold in this situation, your guidance would be greatly appreciated.

    Enfold supports PHP 8.3. If any of your plugins are not compatible with 8.3, you could try using 8.2.

    Thanks again for the update and detailed reports.

    Regards,
    Yigit

    December 29, 2025 at 6:34 am #1493551
    carrclaudia

    Clarification: last live-site fatal error occurred Dec. 23, 2025 — staging now reproduces the same Enfold issue

    Hello Yigit,
    I just wanted to clarify the timeline and current status of the Enfold fatal error that involves avia_font_manager. After reviewing all automated WordPress notifications more carefully, I confirmed that the last fatal error email from the live site (http://www.drisabelbalza.com) was sent on December 23, 2025. Since that date, I have deactivated and completely removed the “Child Theme Configurator plugin” and replaced the Enfold Child theme with the original Enfold Child folder provided by Kriesi (https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme)

    Email received from WordPress:
    Subject: [Dr. Isabel Balza] Your Site is Experiencing a Technical Issue

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    First, visit your website (https://www.drisabelbalza.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.drisabelbalza.com/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.drisabelbalza.com/hootlogin/?action=enter_recovery_mode&rm_token=3iCP23yifQpCERmU07tedS&rm_key=AbfuyyFeY7jfVO9htoLbZm

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.8.3
    Active theme: Enfold Child (version 1.0)
    Current plugin: (version )
    PHP version 7.4.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)

    However, the situation has evolved as follows:
    1) The same fatal error (Class ‘avia_font_manager’ not found)
    2) The same file and line (class-social-media-icons.php, line 223)
    3) The same stack trace path (social media icons → helper-main-menu → header.php)
    is now being reproduced on the staging site: https://gg.drisabelbalza.com
    This confirms the issue is not isolated to the live environment, and it persists even after removing the “Child Theme Configurator” plugin.

    Current environment details:
    – WordPress 6.8.3
    – PHP 7.4.33
    – Active theme: Enfold Child (version 1.0) → clean, original folder
    – No custom code related to fonts or social icons

    At this point, I would appreciate your guidance on:
    1) Where exactly avia_font_manager is initialized in Enfold.
    2) Under which conditions this class may fail to load before class-social-media-icons.php executes.
    3) Whether this behavior is known or expected with WordPress 6.8.3 or PHP 7.4
    4) Any recommended temporary workaround to prevent further fatal error emails while the root cause is addressed

    Thank you for your continued assistance — my goal is to resolve this definitively before applying any further changes to the live site.

    Best regards,
    Claudia

    • This reply was modified 4 weeks, 1 day ago by carrclaudia.
    • This reply was modified 4 weeks, 1 day ago by carrclaudia.
    January 10, 2026 at 7:35 am #1493782
    carrclaudia

    Hello Enfold Support Team,
    I am continuing to experience the same recurring FATAL ERROR on this live website (https://www.drisabelbalza.com) that triggers WordPress “Your Site is Experiencing a Technical Issue” emails repeatedly again and again.

    Environment:
    WordPress version: 6.8.3
    Parent theme: Enfold 7.1.3
    Active theme: Enfold Child (version 7.1.3)
    Current plugin: (version )
    PHP version: 7.4.33

    Error Details:
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223

    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)

    I have been following your recommendations, but this annoying E_ERROR doesn’t disappear. Could you tell me what I can do next?

    Best regards,
    Claudia

    January 26, 2026 at 3:35 am #1494304
    carrclaudia

    Hello Yigit:
    I’m continuing to experience “THE SAME recurring FATAL ERROR” on this live website (https://www.drisabelbalza.com) that triggers WordPress “Your Site is Experiencing a Technical Issue” emails repeatedly. I don’t know why this annoying E_ERROR doesn’t go away, even though I tried your previous recommendations. What can I do next?
    This is from yesterday, January 24, 2026:

    Environment:
    WordPress version: 6.8.3
    Parent theme: Enfold 7.1.3
    Active theme: Enfold Child (version 1.0)
    Current plugin: (version )
    PHP version: 7.4.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
    #

    Best regards,
    Claudia

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