Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 2, 2021 at 10:30 am #1313867
    linnlewisa

    Hi!

    So we have a big problem with our enfold theme and we’ve been in contact with one.com our hosting site who responded

    “The folder currently is 120gb and contains 575971 files. This is over the number of files per folder. You need to have 9999 or smaller files in the folder”

    The problem is that we have a virus on our database on top of this, but we can’t virus scan because of this folder. I’ve been in contact with one.com and they told me to contact you. All they’ve told me on one.com is this:

    ” So it appears that a common issue with enfold is it creates duplicate files, and upon checking, it seems that there are essentially different resolutions to this, indicating that cases can be different from each other however with the same outcome, which is the size increase in the dynamic_avia folder. One step that I see that’s common, is updating the theme and temporarily disabling Enfold > Performance > File Compression settings.

    The folder is part of the theme uploads files, so I can’t advise that as you may risk losing data. (Because of this I don’t just want to delete the folder.

    it would be very best to contact the theme’s developers so that they can further look into the theme for you for potential bug”

    Any help please?

    • This topic was modified 3 years, 8 months ago by linnlewisa.
    August 2, 2021 at 9:27 pm #1314000
    linnlewisa

    Can somebody please help, the matter is rather urgent..

    August 3, 2021 at 7:27 am #1314074
    linnlewisa

    Has no one else encountered this problem?

    August 3, 2021 at 12:46 pm #1314145
    Rikard

    Hi,

    Please check to make sure the option to delete old CSS and JS files is active under Enfold->Performance. If that doesn’t help, then please include admin WordPress and FTP login details in private. Also verify that you have backups of the site.

    Best regards,
    Rikard

    August 3, 2021 at 9:31 pm #1314224
    linnlewisa

    Hi! Yes it’s active. The website has just returned online due to a virus. But there are backup files.. but as it’s been offline for more than a week I can’t really use the backup because then the virus would return.

    • This reply was modified 3 years, 8 months ago by linnlewisa.
    August 4, 2021 at 6:05 am #1314260
    Rikard

    Hi,

    Thanks for the update. I tried logging into your site, but I got redirected to the URL in private the first time. How exactly did you clean the site after it was infected? It worked as expected the second time I tried logging in though. Do you have backup from before the site got infected? If you do, then I would recommend that you restore that, or get the site properly cleaned before doing anything else. You could use a service like Sucuri for example.

    Regards,
    Rikard

    August 4, 2021 at 8:06 am #1314296
    linnlewisa
    This reply has been marked as private.
    August 6, 2021 at 4:40 am #1314743
    Rikard

    Hi,

    Thanks for the update and clarification. I tried logging into your site via FTP, but the details don’t seem to work. I’m trying with the details in private, could you check and verify the details please? Also, do you have backups of the site?

    Best regards,
    Rikard

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