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  • June 22, 2016 at 5:29 pm #652273
    mammothbrian

    I can not get secondary navigation items to appear when the navigation is added through the normal logo/header area

    As seen here, if you hover over Grooming Services none of the sub-menu items appear

    Grooming Services

    If I place the menu in with the page builder full-width menu it works when you hover over Grooming Services

    Home

    When looking at the code of a regular page the sub-menu items aren’t in the code at all.

    Any ideas?

    Thanks,
    Brian

    June 23, 2016 at 8:25 am #652535
    Rikard

    Hi Brian,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    June 23, 2016 at 2:20 pm #652612
    mammothbrian

    Thanks Rikard, let me know if you have any problems logging in.

    June 23, 2016 at 2:33 pm #652617
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    June 23, 2016 at 2:35 pm #652618
    mammothbrian

    Sorry, put mistyped the user.

    June 27, 2016 at 2:47 pm #653791
    mammothbrian

    I wanted to check back in and make sure that login info worked for you.

    Thanks,
    Brian

    June 27, 2016 at 3:51 pm #653829
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)
    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    June 27, 2016 at 5:04 pm #653879
    mammothbrian

    Thanks Andy, I turned off all plugins and that didn’t work.

    I also deleted the theme files and re-downloaded from themeforest and uploaded again. It had the same results.

    Feel free to deactivate plugins or anything else for testing purposes.

    Thanks,
    Brian

    June 28, 2016 at 2:54 pm #654227
    Andy

    Hi,

    remove all customizations you’ve implemented, to check which code is causing this issue.

    Best regards,
    Andy

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