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Viewing 27 posts - 1 through 27 (of 27 total)
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  • July 1, 2015 at 1:09 pm #466955
    caip

    Hi,

    my menu with drop down list of anchor links to sections of the same page are not collapsing on Ipad after selecting the menuitem. It stays permanently open and is overlapping the content. On Windows the dropdown disappears correct when moving the pointer from the menu items.

    July 2, 2015 at 5:36 pm #467661
    Dake

    Hey caip!

    I’m experiencing the same error on an ipad on my end too.

    It appears to be an on-hover effect causing the issue (because the ipad uses a touchscreen), may we have access to your website in order to take a closer look?

    Be sure to use the private data section again.

    Cheers!
    Dake

    July 2, 2015 at 11:35 pm #467785
    caip
    July 6, 2015 at 11:03 am #468794
    Ismael

    Hi!

    What is the current version of the theme? Looks like you removed it in the style.css file. Make sure that you have version 3.2.1. I tried to emulate this on an iPad, using the correct device user agents and network connection, mobile menu collapse whenever you click an anchor menu. If you modified any theme files in the child theme folder, make sure that all files are updated.

    Best regards,
    Ismael

    July 6, 2015 at 10:01 pm #469263
    caip

    Hi,

    I updated to version 3.2.2 a few days ago and there was an error in my child theme. Now it shows the correct version.
    On different ipads (with safari) the menu is still not collapsing whenever you choose an anchor menu.
    On a MS surface 3 pro the menu also stays open when selecting a link but collapse when taping next to the menu.

    Regards,
    caip

    • This reply was modified 9 years, 3 months ago by caip.
    July 8, 2015 at 10:08 am #470101
    Andy

    Hi!

    I will tag someone from our team who has an iPad to check what’s going on with your drop-down menu. Please kindly wait for his reply.

    Best regards,
    Andy

    July 13, 2015 at 7:33 pm #472629
    caip

    Hi, I’m still waiting.

    I have two websites running with Enfold and this overlapping menu on an iPad. Potential customers leaving my sites because of this bug. On your website you say Enfold is “fully responsive”. But I think with this it is not.
    I would be very grateful if you could help me.

    Best regards,
    caip

    July 15, 2015 at 12:15 pm #473649
    Basilis

    Hey!

    I will give it a look for you now, and I will let u know for the results.

    Sorry for the delay!

    Best regards,
    Basilis

    July 22, 2015 at 10:16 am #476957
    caip

    Hey!

    It would be very nice if you could help me. 3 weeks ago I startet this thread, since the last post one week ago from Basilis I heard nothing else.
    I don’t expect a quick ready to go solution. But a short comment from time to time would help not to have the feeling to be forgotten or to be unimportant.

    Thanks,
    caip

    July 23, 2015 at 3:11 am #477454
    Ismael

    Hey!

    We are very sorry for the delay. It’s really hard to debug an issue if we can’t reproduce it on our end. If possible, please deactivate all plugins then hard refresh the page on your iPad. Let us know if anything changed.

    Best regards,
    Ismael

    July 23, 2015 at 11:44 pm #478005
    caip

    Hey!

    You guys sold a lot of themes but don’t have an iPad execpt of Dake? He experienced the same error on his iPad three weeks ago.

    Now I installed a clean and latest WordPress (v4.2.2) and Enfold theme (v3.22) without any plugins. Created one site with different color sections and ID’s. The menu dropdown are linked to this anchors.
    Result: Exactly the same. The menu is expanding but don’t collapse even if you tap on it or somewhere else.

    A similar bug is also on your Enfold demo site! Click with an iPad on a menu item to expand. Then stay on the same site and try to navigate. The expanded menu is still there.

    Regards,
    caip

    July 27, 2015 at 3:06 pm #479099
    Yigit

    Hi!

    Please add following code to Functions.php file in Appearance > Editor

    function add_custom_cs(){
?>
<script>
jQuery(window).load(function(){
jQuery( "ul#mobile-advanced a" ).click(function() {
  jQuery( "ul#mobile-advanced" ).toggle();
});
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_cs');

    Regards,
    Yigit

    July 28, 2015 at 5:37 pm #479829
    caip

    Hi!

    Thank you for reply and the code. But unfortunately it has no effect.

    Regards,
    caip

    July 31, 2015 at 1:18 pm #481298
    Yigit

    Hey!

    Can you please try changing the code to following one

    function add_custom_cs(){
?>
<script>
jQuery(window).load(function(){
jQuery( "ul#mobile-advanced a" ).click(function() {
  jQuery( "ul#mobile-advanced" ).hide();
});
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_cs');

    Regards,
    Yigit

    August 3, 2015 at 11:45 am #482013
    caip

    Hey!

    No, the new code has the same behavior.

    Best regards,
    caip

    August 3, 2015 at 10:06 pm #482425
    caip

    Hey,

    Because it relates to the normal menu not to the mobile menu I tried also unsuccessfully the following code

    function add_custom_cs(){
?>
<script>
jQuery(window).load(function(){
jQuery( "ul.sub-menu a" ).click(function() {
  jQuery( "ul.sub-menu" ).hide();
});
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_cs');

    Following code works fine on an iPad. On a Windows system (Firefox and Chrome) the menu is collapsing after choosing an item but won’t expand when you are poining to the menu again. The menu is then only expanding once you click the first item where the site is scrolling to top. So if you want to navigate through the different anchors of one site you have to click twice and hopping from section – top – section – top… and so on.

    function add_custom_cs(){
?>
<script>
jQuery(window).load(function(){
  if (jQuery(window).width() <= 2048){	
    jQuery("*").click(function(){
        jQuery(".sub-menu").toggle();
    });
  }
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_cs');

    This code is not working with hide fuction.

    Best regards,
    caip

    August 31, 2015 at 6:37 pm #496040
    caip

    Meanwhile two month but there is no help. I’m very disappointed!
    Installed version 3.3.2 but still have the same problems.

    caip

    August 31, 2015 at 8:08 pm #496065
    Josue

    Hi,

    Try the following, open js/avia.js and look for line:

    active = active.closest('li.dropdown_ul_available').addClass(this.options.applyClass)

    Replace it by this:

    active = active.parent().css({opacity:0}).closest('li.dropdown_ul_available').addClass(this.options.applyClass)

    Regards,
    Josue

    August 31, 2015 at 9:19 pm #496107
    caip

    Hi Josue,

    Thank you for reply but your code didn’t work. You can tap an a menuitem only once. Then it stays open but without funktion. After reload you can use it one time again.

    Regards,
    caip

    August 31, 2015 at 11:07 pm #496149
    Josue

    Did you note any difference? i’m not seeing the mod applied here (private).

    Regards,
    Josue

    September 1, 2015 at 12:14 am #496159
    caip

    I applied it on a different clean testinstallation. Now it’s also in the given link.
    I note no difference.

    Regards,
    caip

    September 1, 2015 at 8:36 am #496293
    caip

    Hi,

    Now I notice that the menu is not visible anymore after klicking on a menu item.

    Regards,
    caip

    September 1, 2015 at 10:17 pm #496744
    Josue

    Hi,

    Can you post a link to that clean installation?

    Cheers!
    Josue

    September 2, 2015 at 12:17 am #496785
    caip

    Hey Josue!

    Hmm, ok, now it shows the correct behavior on my clean installation! Unfortunately my iPad is broken but you say on yours it is fine.
    I will have a look why the menu is disappearing on the site of the given link. With this mod my second site works fine on desktop so maybe it has something to do with the plugins or the child-theme.
    I’ll report later. I appreciate your help. Thank you very much!

    Best regards,
    caip

    September 2, 2015 at 1:23 am #496795
    Josue

    We looking forward to hearing from you :)

    Regards,
    
Josue

    September 5, 2015 at 4:08 pm #498690
    caip

    Hi!
    My site had a broken link in the menu which caused the disappearing at the second use.
    I fixed it and tested the mod on an iPad. It works like a charm!

    Thank you very much!

    Best regards,
    caip

    September 6, 2015 at 12:29 am #498763
    Josue

    You are welcome, glad to help :)

    Regards,
    Josue

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