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Viewing 16 posts - 1 through 16 (of 16 total)
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  • January 27, 2022 at 11:51 am #1337488
    ColinWalton

    Since updating to Enfold 4.8.9 I have not been able to make any manual changes to my galleries.

    Drag and drop lets me select and drag an image, but when I try to drop it, the other images do now move allowing space to drop it.

    I can give you access to the site if that helps?

    Egg Cups Pattern Design

    Regards

    C

    January 27, 2022 at 1:43 pm #1337511
    Rikard

    Hey ColinWalton,

    This problem was introduced with the new version unfortunately, and we don’t have a solution to offer yet. Could you downgrade to the previous version please? Please see private. If you need help with that, then please include admin WordPress and FTP login details in private.

    Best regards,
    Rikard

    January 27, 2022 at 1:59 pm #1337516
    ColinWalton

    Ok thanks.

    Is the easiest way to do this to delete the NEW Enfold in the themes panel then upload the OLDER zipped folder? How do I delete a theme in WordPress Admin?

    Or maybe using FTP rename the newer version something, then upload an unzipped version of the older Enfold folder?

    Thanks anyway!

    January 27, 2022 at 2:02 pm #1337518
    ColinWalton

    Not to worry I have done it with FTP. Thanks for the speedy help!

    January 27, 2022 at 2:21 pm #1337527
    ColinWalton

    Sorry. It still doesn’t work! The update page says: 4.8.8.1. But I think the latest version is 4.8.9. So this is running the one from DropBox.

    I have quit and restarted Safari and deleted the cache. So not sure what else to do?

    I have put the admin details in the private content. The Portfolio item is EGG CUPS. Then look at the gallery. Thanks.

    January 27, 2022 at 11:51 pm #1337590
    Fapurv
    This reply has been marked as private.
    January 28, 2022 at 5:50 am #1337617
    Rikard

    Hi ColinWalton,

    Thanks for the login details. I’m getting blocked when trying to login though:

    Your access to this site has been limited by the site owner
    Your access to this service has been limited. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    Could you whitelist the countries in private please?

    Best regards,
    Rikard

    January 28, 2022 at 5:50 am #1337619
    Rikard

    Hi Fapurv,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site. Also please let us know where on your actual site we can see the problem.

    Best regards,
    Rikard

    January 28, 2022 at 11:38 am #1337676
    ColinWalton

    Hiya, I think it is Wordfence locking out certain countries. I have unblocked those you requested.

    An example of the problem is a Portfolio called Egg Cups.

    Thanks

    January 28, 2022 at 2:06 pm #1337722
    Rikard

    Hi,

    Thanks for that, we can access your site now. The likely cause of this problem is the WordPress 5.9 update, could you try to downgrade WordPress to see if that helps? https://increasily.com/how-to-downgrade-wordpress/. We can do it for you if you give us permission to do so, and if you verify that you have backups of your site.

    Best regards,
    Rikard

    January 28, 2022 at 5:00 pm #1337774
    ColinWalton

    Oh that’s a good idea! Yes all backed up now, so please can you downgrade WordPress for me please?

    Thanks!

    January 28, 2022 at 5:08 pm #1337775
    Yigit

    Hey,

    I downgraded WP version to 5.8.3. Please review your website :)

    Best regards,
    Yigit

    January 28, 2022 at 5:11 pm #1337777
    ColinWalton

    BRILLIANT! thank you. That’s fixed it.

    Now what happens about the upgrade of WordPress in future?

    Thank you!

    January 28, 2022 at 5:22 pm #1337786
    Yigit

    Hi,

    The issue will be fixed in WordPress 5.9.1 – https://core.trac.wordpress.org/ticket/54902

    This is caused by a regression in the jQuery UI Sortable library, a fix has been released for the library, and will be included in the upcoming release of WordPress 5.9.1

    Cheers!
    Yigit

    January 28, 2022 at 5:23 pm #1337787
    ColinWalton

    Fabulous! you are a treasure!

    C x

    January 28, 2022 at 5:24 pm #1337790
    Yigit

    Hi,

    You are welcome, C!

    Let us know if you have any other questions and enjoy your weekend :)

    Regards,
    Yigit

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Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Drag and Drop no longer works in Enfold Gallery’ is closed to new replies.