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  • September 14, 2025 at 4:45 pm #1489227
    Andrei Zborovski
    Guest

    Good morning

    I purchased the Enfold Theme on Themeforest via PayPal but did not receive the download link.

    The following is in the email I received from PayPal:

    Hello, Andrei Zborovski
    You authorized $62.00 USD to Envato USA Inc
    Merchant Envato USA Inc
    Transaction date Sep 7, 2025
    Order ID 6d7a41c697a140af89bdcce0e01448ba
    Envato Market
    Qty: 1 $62.00
    Subtotal $62.00
    Total $62.00 USD
    Authorized with
    PayPal Credit
    $62.00 USD
    You’ll see this purchase as pending in your payment status until Envato USA Inc processes it. We’ll send you another receipt if the final payment amount is greater than this authorization amount.
    Transaction ID: 9HH86875RP960560D

    If you could send an email with the download link to (Email address hidden if logged out) that would be great.

    Thank you

    Andrei Zborovski

    September 14, 2025 at 5:12 pm #1489228
    Mike

    Hey Andrei Zborovski,
    You can login to your Envato Market (Theme Forest) account and see your purchases and download your theme.
    Perhaps you have not received the email yet because Envato has not processed it yet, the message above says it is pending, or perhaps it is in your spam folder.
    Try following up with Envato Support
    Do to our exclusive license agreement with Envato, we can not create or issue licenses or send files.

    Best regards,
    Mike

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