Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 1, 2018 at 3:03 pm #992436
    ALTEK MEDICAL
    Guest

    Hi,

    I have tried to be connected on the wesbsite Altek for few weeks, but nothing works… I can’t go to the dashboard… anywhere.

    Would you please help me? Yigit told me to send you our login to find the problem, you will find below our login and password.

    Thank’s in advance,

    Morgane

    August 1, 2018 at 3:30 pm #992446
    Dude

    Hey ALTEK MEDICAL!

    Please post your question in the support forum: https://kriesi.at/support/ and we’ll help you there.

    Best regards,
    Peter

    August 1, 2018 at 3:52 pm #992454
    Ikamedical

    Hi!

    I am on this link…. I am sorry but anybod has asked to my questions since few weeks…!
    I need to be connected on the website asap.

    Morgane

    August 1, 2018 at 4:22 pm #992466
    Dude

    Hi!

    Please try following:

    1) Use ftp to connect to your server
    2) Go to wp-content/plugins and rename the folder to wp-content/plugins_bak
    3) check if you can log in afterwards
    4) If yes, update wordpress and enfold to the latest versions
    5) Check if the php memory limit is set to 128M or more in wp-config.php ( https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP )
    6) Then rename wp-content/plugins_bak to wp-content/plugins
    7) Go to the plugins screen (WordPress Admin > Plugins) and activate the plugins one by one. If the error pops up again probably the last activated plugin is the culprit
    8) If this doesn’t help please talk to your server administrator and ask him to update php to the latest Version (should be version 7).

    Best regards,
    Peter

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