Viewing 17 posts - 1 through 17 (of 17 total)
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  • August 13, 2014 at 10:50 am #303706
    bakbek

    Hi,

    I noticed that when I have a fullscreen slider with more than one image and I select to display the scroll down button the slider breaks and doesn’t show on the page.

    Is this a known issue? Does the scroll down button only works with one image in the slider?

    Thanks.

    August 13, 2014 at 5:47 pm #303953
    Yigit

    Hi bakbek!

    Can you post the link to your website please?

    Cheers!
    Yigit

    August 13, 2014 at 10:50 pm #304053
    bakbek
    This reply has been marked as private.
    August 14, 2014 at 2:09 am #304114
    Josue

    Hi,

    Can you please create us an administrator account? post it here as a private reply.

    Regards,
    Josue

    August 14, 2014 at 9:52 am #304253
    bakbek
    This reply has been marked as private.
    August 14, 2014 at 9:57 am #304259
    Josue

    Hi!

    I believe the problem is a server limitation, try increasing the allocated memory to PHP (256M or more):
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Josue

    August 14, 2014 at 10:40 am #304279
    bakbek
    This reply has been marked as private.
    August 14, 2014 at 10:56 am #304288
    Josue

    We looking forward to hearing from you.

    Regards,
    
Josue

    August 18, 2014 at 6:41 pm #305906
    bakbek

    Hi, I switched servers and hosting (using WP engine now) and the problem isn’t fixed. Still can’t get the scroll down arrow to show on some pages (while it works on others) and can’t get it to work at all when using more than one image in the slider.

    August 19, 2014 at 5:03 pm #306425
    Dude

    Hey!

    Please create us an admin account and post the login credentials as private reply. We’ll look into it.

    Best regards,
    Peter

    August 20, 2014 at 9:02 am #306657
    bakbek
    This reply has been marked as private.
    August 21, 2014 at 8:05 pm #307512
    Josue

    Hey!

    I made a test page (look for page called “Test”) with a fullscreen (2 slides) and bottom arrow, and it works fine so far.

    Cheers!
    Josue

    August 22, 2014 at 8:17 am #307633
    bakbek
    This reply has been marked as private.
    August 22, 2014 at 8:23 am #307639
    Josue

    Hey!

    Ask your host to increase the max_input_vars PHP setting to 2000 or more (currently is 1000).

    Best regards,
    Josue

    August 22, 2014 at 9:52 am #307719
    bakbek
    This reply has been marked as private.
    August 24, 2014 at 7:09 am #308387
    Josue

    Hey!

    I don’t know exactly why this happens on your particular set-up, but if you put something in the slide caption it will make it appear (+ the scroll arrow), check the v-ray-for-3dsmax page.

    Best regards,
    Josue

    August 24, 2014 at 9:15 am #308412
    bakbek

    OK, that’s a good fix for now. Thanks.

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