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  • July 30, 2020 at 3:09 pm #1234172
    AleschJ

    Dear Support-Team

    When I activate the cookie consent message of Enfold, my webpage http://www.longtailmedia.ch is not displayed correctly (in Firefox).

    The video at the top is not working, the header font is different and maps & the contact form at the bottom are deactivated. Also the consent message reappears when I agreed and reloaded the page.

    Do you have any guess why this issue occurs? Thanks for your reply.

    Best regards
    AleschJ

    • This topic was modified 4 years, 3 months ago by AleschJ.
    August 2, 2020 at 1:16 pm #1234602
    Rikard

    Hey AleschJ,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 3, 2020 at 8:43 am #1234750
    AleschJ
    This reply has been marked as private.
    August 6, 2020 at 6:17 am #1235592
    Ismael

    Hi,

    Thank you for the inquiry.

    The video doesn’t work or display automatically on page load because the required cookies are not available yet, so users have to accept the cookies first and refresh the page. If you want the video to play automatically without user consent, set the Privacy & Cookies > Cookie Handling > Default Cookie Behaviour to the first option.

    Best regards,
    Ismael

    August 18, 2020 at 1:07 pm #1238789
    AleschJ

    Hi Ismael

    Thanks a lot for having a closer look.

    I changed the Cookie Handling settings but there’s still the same problem. The video doesn’t play, the header font is different and maps & the contact form are deactivated. The consent message reappears when I agreed and reloaded the page.

    Have you any idea how I can solve this issue? Thank you for your reply.

    Best regards
    Alesch

    August 23, 2020 at 9:18 pm #1240204
    Ismael

    Hi,

    Sorry for the delay. It is now working properly on our end — the main video plays automatically without us accepting the cookies.

    Where did you test it, or which browser? Please try to remove the browser cache and reload the page. And make sure that the browsers’ local cookie storage are empty.

    This is how we see the site on initial load or without accepting the cookies.

    // https://imgur.com/oOk0LCq

    Best regards,
    Ismael

    August 24, 2020 at 12:00 pm #1240323
    AleschJ

    Hi Ismael

    Thanks a lot for your reply.

    There were only display troubles in Firefox. I emptied the cookie storage and it’s now working properly.

    Thanks for your support.

    Best regards
    AleschJ

    August 24, 2020 at 11:10 pm #1240542
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 8 posts - 1 through 8 (of 8 total)
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