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Hi guys,
we appear to be having some issues with layout elements in wordpress.
I have recorded display issues with the slider, and the accordion.
The issues do not replicate in the same way across all browsers and OS.
I am running Win 10 Pro with Firefox 62. I am experiencing the following issues:
(see private content section)
The site works fine in Opera and Chrome. Could you please advise if this is a known issue when using Firefox, and if there is a workaround I could implement?
Thanks
RobHi,
Thank you for using our theme.
It is not necessary to add “bumping”, because this does not change your position in the support queue.
I also get javascript errors on Firefox (not in chrome). That cause the problems.
Can we get an admin account to check the backend? You can post them in private content.
As a first step – try to deactivate all plugins and reactivate them one by one and check. Do not forget to clear browser and server cache.
Best regards,
GünterHi Günter,
Thanks for getting back to us on this ongoing issue. We have looked at our plugins and couldn’t see any obvious conflicts, but I will attach an admin pass and maybe one of your team could have a look for us? Info in the private window below,
Thanks
RobHi,
You are using an old version of Enfold (4.1.2 was released 2017 July 17th). Currently we have 4.4.1.
Can you please update to the latest version and check again. If the problem still exists we will have a look into it – we need the allowance to deactivate plugins temporarily.
Make sure that you also have a PHP version minimum 7.0 (http://php.net/supported-versions.php) or higher – also for security reasons.
Do not forget to make a backup before updating for a fallback.
Best regards,
GünterHi guys, just to update you, we’re still getting these issues in Firefox. We’ve backed up and updated plugins. When we go to update Enfold Child theme, we get the following error:
Can you please advise / provide the link that we are missing here?
Thanks
Robin
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