Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 2, 2025 at 8:03 pm #1480667
    cobaltsapphire

    Certain pages on my website https://7saturdaysfinancial.com/ is having display issues where it is not showing stylized and the menu is display as text as opposed to the three bars. Pages where I’ve seen this issue appear are the FAQ page, the Blog page, the home page. Happens on both desktop and mobile. I have screenshots if you would like a visual as well.

    April 2, 2025 at 10:18 pm #1480671
    Mike

    Hey Carolline,
    I checked your pages and do not see the issue, please post your screenshots so we can examine.

    Best regards,
    Mike

    April 2, 2025 at 11:55 pm #1480675
    cobaltsapphire

    Here are the links to the images:

    April 2, 2025 at 11:56 pm #1480676
    cobaltsapphire

    https://drive.google.com/file/d/1BXnVtAxUL2r39W4ozrMouACrLHURa25f/view?usp=sharing

    https://drive.google.com/file/d/18hKSDo-HuMx8U8rmxo0HflRtf6RyLhvH/view?usp=sharing

    April 3, 2025 at 7:07 am #1480686
    Ismael

    Hi,

    Thank you for the screenshots.

    We were able to reproduce the issue on the About page. We tried logging in, but it requires another verification code sent to the email address. Please disable this security feature temporarily so we can check the dashboard.

    Best regards,
    Ismael

    April 3, 2025 at 11:20 pm #1480741
    cobaltsapphire

    Hi Ismael,

    Just disabled it!

    Best,
    Carolline

    April 4, 2025 at 1:01 pm #1480768
    Rikard

    Hi,

    Thanks for that. I checked the About and the FAQ pages but I can’t see any problems with them. Did you try temporarily disabling your caching plugin? Note that the theme won’t randomly load or not load style sheets.

    Best regards,
    Rikard

    April 4, 2025 at 8:50 pm #1480790
    cobaltsapphire

    Hi Rikard,

    The pages that have issues fluctuates. I don’t know what the reason is. Sometimes it’s the home page, sometimes the About, FAQ, etc.

    I did not try disabling the caching plugin. I noticed this happening after I made a theme update a few versions ago.

    Best,
    Carolline

    April 5, 2025 at 10:05 am #1480813
    Rikard

    Hi,

    Thanks for the update. This problem is very likely caching related, please try deactivating your caching plugin and check the results. Also remember to clear your local browser cache, or check in a private/incognito browser window.

    Best regards,
    Rikard

    April 7, 2025 at 9:57 pm #1480958
    cobaltsapphire

    Hi Rikard,

    I don’t have a caching plugin. Can you take a look at my plugins and see if it is another one causing the issue?

    Best,
    Carolline

    April 8, 2025 at 6:33 am #1480977
    Ismael

    Hi,

    We are not able to reproduce the issue again. Temporarily, we have disabled the Enfold > Performance > File Compression settings. Please install a cache plugin such as WP Rocket or WP Super Cache to improve site performance.

    Best regards,
    Ismael

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