Viewing 18 posts - 1 through 18 (of 18 total)
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  • May 12, 2018 at 12:34 am #955513
    theepicurienne

    I was working in the back end of a page. I pulled the Grid Row element into the page, the screen froze and now I can’t access the back-end of any pages at all. When I click EDIT the back end loads, but the area in which all the elements etc live will not load.

    To remedy I have:

    1. Permanently deleted the offending page
    2. Logged in/out several times
    3. Cleared cache
    4. Cleared history

    All other page-like elements such as Posts, Recipes, Menus, Media Library are all working perfectly, it’s just the Page area.

    Any assistance, I would be most appreciative as development now is completely stopped.

    May 12, 2018 at 11:58 am #955681
    Victoria

    Hey theepicurienne,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    May 12, 2018 at 12:02 pm #955683
    theepicurienne

    Hi Victoria. Details below. I’ve checked most areas of the site and the only part the “loading circle of death!” is happening is in the Pages section. All else is working fine.

    May 12, 2018 at 11:47 pm #955892
    theepicurienne

    Please see below.

    May 13, 2018 at 7:05 am #955947
    Rikard

    Hi,

    Thanks for that, though the WordPress login details are not working. Please check and verify.

    Best regards,
    Rikard

    May 13, 2018 at 7:27 am #955958
    theepicurienne

    I had an “n” sneak in there instead of an “m”. Apologies for that. Should work now.

    May 13, 2018 at 8:07 am #955975
    Rikard

    Hi,

    You are using a very old version of the theme, could you try updating the theme to the latest version (4.3.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Also, if your posts in other threads are related to this issue then please stick to this thread only. You won’t get help faster if you post in several threads, you will only make us go in circles.

    Best regards,
    Rikard

    May 13, 2018 at 8:10 am #955977
    theepicurienne

    “Theme Updates
    No Updates available. You are running the latest version! (3.3.2)”

    Checked manually and got the “Scheduled Maintenance” message.

    From the dashbaord: Themes
    Your themes are all up to date.

    Can you fix the Pages bug please? I cannot continue with development whilst this theme bug remains.

    May 13, 2018 at 8:15 am #955982
    Rikard

    Hi,

    Then please try updating manually via FTP, you will find instructions in the documentation I linked to.

    Best regards,
    Rikard

    May 13, 2018 at 8:18 am #955984
    theepicurienne

    Sorry that’s far too technical for me. Why do your themes not automatically update the way other theme vendors do? Can you fix the Pages bug please? I cannot continue with development whilst this theme bug remains.

    May 13, 2018 at 6:12 pm #956090
    Mike

    Hi,
    Please try the Envato Market WordPress Plugin to update your theme via the admin panel. If this doesn’t work for you we could assist with a ftp update if you link to your version via DropBox.
    Your page error seems to be due to a plugin conflict, Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    But please update first as the conflict may be in part due to your very old theme.

    Best regards,
    Mike

    May 14, 2018 at 4:02 am #956196
    theepicurienne

    Thanks Mike. I appreciate your response. When it first happened, I did disable all plug-ins, cleared the cache, logged out/logged in etc etc…..no result. It was working fine for weeks and now suddenly this Pages problem, which appears to be a known Enfold bug, given the number of times it’s happened for people running the most up-to-date theme..

    “Your OAuth Personal Token has been verified. However, there are no WordPress downloadable items in your account.”

    Where to now? What do you want me to link to in DropBox?

    May 14, 2018 at 10:49 am #956358
    Mike

    Hi,
    Please link to your copy of the latest enfold via dropbox, I’ll try to update via ftp for you.

    Best regards,
    Mike

    May 14, 2018 at 11:06 am #956363
    theepicurienne

    Heretis’: This has all the .zip files to do with the site.

    May 14, 2018 at 1:27 pm #956428
    Mike

    Hi,
    Sorry, that is version 3.3.2, please download v4.3.1 from your Theme Forest account, and upload to your dropbox.

    Best regards,
    Mike

    May 14, 2018 at 2:11 pm #956455
    theepicurienne

    Done. I’ve logged out. Thanks for your help, Mike.

    May 14, 2018 at 11:41 pm #956747
    theepicurienne

    Hi Mike. I’ve updated to the new version and the Page problem has resolved itself. Thank you so much for your assistance and patience. Greatly appreciated.

    May 15, 2018 at 1:54 am #956767
    Mike

    Hi,
    Glad to hear, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘Disaster. Enfold Pages: Back End Won't Load’ is closed to new replies.