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  • #1330948

    hello i want to disable the tinyMCE editor. i want to use the enfold editor, everytime i save and update next time i open any text element it shows the TinyMCS editor and when i logout and again login it shows enfold editor but after some time it again shows the tinymce editor…..kindly give solution to fully disable TinyMCE editor

    #1331053

    Hi calcuttadioceseonline,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1331090

    temporary login created

    #1331125

    Hi calcuttadioceseonline,

    Thanks for giving us admin access.
    I tried checking the pages of your site that are using Advanced Layout Builder however I didn’t see the issue.
    Is this happening randomly or on specific pages only?

    Best regards,
    Nikko

    #1331131

    this is happening in all pages…where the text editor used

    #1331135

    i check now its ok…but if again happens i will send u the screenshot

    #1331162

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    #1331408

    See now its again coming…i am attaching the screenshot

    #1331424

    Hi,

    Thanks for the update. I’m seeing the correct editor on my end on the page in private, where and when are you seeing the other layout? Also, did you try disabling all plugins to see if that changes anything?

    Best regards,
    Rikard

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