Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 11, 2018 at 12:18 pm #1020301
    mirzepapa

    Hi best support Team,
    a customer just updated his website on his own and from then on, strange issues appear making the site look weird:
    E.g. please see https://www.gaertnereigammanick.de/kontakt/, the columns show with no margin/padding, background color is set to green instead of, Typo looks squeezed and much bigger than the initial version and so on. It is been quite a while since I last visited the site, but the overall look is strange. Another example is the footer on https://www.gaertnereigammanick.de/aktuell/ looking boxed.

    What I did so far:
    – checked with all plugins deactivated
    – Updated from the backend,
    – renewed the API key,
    – installed a fresh Enfold via FTP.
    –> No Solution.

    After all updates, the backend shows the following errors:

    Warning: fopen(/homepages/39/d458544917/htdocs/wp-content/plugins/homepages/39/d458544917/htdocs/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php): failed to open stream: No such file or directory in /homepages/39/d458544917/htdocs/wp-includes/functions.php on line 4848

Warning: fread() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/wp-includes/functions.php on line 4851

Warning: fclose() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/wp-includes/functions.php on line 4854

    Any idea what causes this strange behavior? At least strange to me ;-)
    Cheers, Sebastian.

    October 12, 2018 at 5:11 am #1020575
    Rikard

    Hey Sebastian,

    Thanks for the login details. I can see the problem you are describing on the front-end, but not the back-end. I tried disabling file compression under Enfold->Performance, though it seems like it didn’t make any difference unfortunately. Could you try clearing the cache from Hummingbird and leave it disabled for now to see if that helps please?

    Best regards,
    Rikard

    October 12, 2018 at 8:34 am #1020632
    mirzepapa

    Hi Rikard

    thanks for your quick reply, really appreciate this. I have cleared the caches in Hummingbird and leave them disabled, all assets optimization and compressing, too. Unfortunately, it did not solved our issue.
    Could it be due lacking memory? It is a pretty old shared hosting package, that serves only 40MB memory_limit.

    Best regards, Sebastian.

    October 13, 2018 at 6:50 am #1020953
    Rikard

    Hi Sebastian,

    Thanks for the update, it might be a memory issue though it’s not likely. Are you able to upgrade it to 128mb?

    The messages you posted are only warnings so it should not affect any functionality on the site. You could try adding this just after the opening php tag in functions.php to get rid of them:

    error_reporting(0);

    Best regards,
    Rikard

    October 17, 2018 at 8:03 am #1022601
    mirzepapa

    SOLVED:
    The combination of Smartcrawl and Redirection Plugins caused the issue. Set up two alternative plugins to preserve site´s functionality and we are back to normal.

    ThX.
    Sebastian

    October 18, 2018 at 4:09 am #1023098
    Rikard

    Hi Sebastian,

    Great, glad you found the problem and a solution. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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