Viewing 24 posts - 1 through 24 (of 24 total)
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    Posts
  • March 25, 2017 at 1:27 pm #766589
    Joyce Valenzuela
    Guest

    Hi, I have a question as I am experiencing error in the design
    I need a support from you
    Do you have a contact number or email where I can easily communicate with you?

    March 25, 2017 at 2:47 pm #766601
    Jordan Shannon

    Hey Joyce Valenzuela,

    We can try our best to attempt to help you here first, and then if you need additional help I will gladly point you in the right direction

    Best regards,
    Jordan Shannon

    March 25, 2017 at 3:29 pm #766622
    ahmadkargar

    There is a color orange appearing on the website when viewed on the phone
    It’s appearing on the welcome page
    I like to attach a screenshot of it so you will see what I am referring to
    However please check http://www.shrinkboard.com
    We don’t know how to fix this

    Please help

    March 26, 2017 at 12:44 am #766779
    Jordan Shannon

    Hi,

    Would you be able to provide a screenshot as well?

    Best regards,
    Jordan Shannon

    March 26, 2017 at 8:13 am #766867
    ahmadkargar

    How can I send you a photo?

    March 26, 2017 at 8:44 pm #767040
    Jordan Shannon

    Hi,

    You can use the following service https://snag.gy/

    Best regards,
    Jordan Shannon

    March 27, 2017 at 9:29 am #767271
    ahmadkargar

    Hi, it’s a phone screenshot not in the computer
    Because the design error we’re experiencing is when we view it thru phone

    Please help

    March 27, 2017 at 12:28 pm #767371
    Yigit

    Hey!

    You can take a screenshot on your phone, post it to your email and upload it on imgur.com or Dropbox public folder and post the links here :)

    Cheers!
    Yigit

    March 27, 2017 at 2:34 pm #767443
    ahmadkargar

    Thanks! Here is the link http://joyce3000.imgur.com/all/

    Let me know how you can help

    March 27, 2017 at 3:12 pm #767468
    Jordan Shannon

    Hi,

    Is there a specific color you would like other than orange that we can change it to?

    Best regards,
    Jordan Shannon

    March 27, 2017 at 4:00 pm #767519
    ahmadkargar

    Have you seen the orange color appearing near the logo?
    We don’t like that as we think there should be nothing there
    Please help

    Thanks

    March 27, 2017 at 4:16 pm #767533
    Jordan Shannon

    Hi,

    Try adding this to quick css:

    #top .all_colors strong {
    background-color: none!important;
}

    Let me now if this works to remove the orange near the logo.

    Best regards,
    Jordan Shannon

    March 28, 2017 at 9:00 am #767974
    ahmadkargar

    Where can I find the quick css?

    March 28, 2017 at 11:12 am #768037
    Yigit

    Hi!

    Please go to Enfold theme options > General Styling and find Quick CSS field at the bottom – http://kriesi.at/documentation/enfold/custom-css-and-quick-css/

    Best regards,
    Yigit

    March 28, 2017 at 1:48 pm #768129
    ahmadkargar

    Unfortunately it did not work. What about you do it for us?

    March 28, 2017 at 5:12 pm #768308
    Jordan Shannon

    Hi,

    Please provide your admin information privately here and we can login and take a look at it.

    Best regards,
    Jordan Shannon

    March 29, 2017 at 1:22 pm #768798
    ahmadkargar

    Hi, please refer to the below

    Shrink Board
    User Name: sscys
    Password: P#O9%Y#2$$
    Website: http://www.shrinkboard.com/wp-admin

    Hope you can solve the problem. Thanks

    March 29, 2017 at 7:23 pm #769006
    Jordan Shannon

    Hi,

    The original code should work, but it seems that the quick css is not applying. Please try applying to this directly to the wp-content/uploads/dynamic_avia/enfold.css file:

    #top .all_colors strong {
    background-color: none!important;
}

    Best regards,
    Jordan Shannon

    March 30, 2017 at 9:53 am #769363
    ahmadkargar

    I couldn’t find it
    Can you do this for us please? I gave you the access

    Thanks

    March 30, 2017 at 3:44 pm #769523
    Jordan Shannon

    Hi,

    The file I am speaking of is in the root folder of the WordPress installation. It has to be accessed via FTP.

    Best regards,
    Jordan Shannon

    April 2, 2017 at 12:22 pm #770607
    ahmadkargar

    Hi,

    Thanks for your continuous support.
    It’s getting now very technical that I would be needing to ask my superior to look into this. I am expecting it’s gonna be very simple. Do you think it’s the only way?
    I hope you are getting the problem we’re facing. We are running an Ad now and the website doesn’t look great with the orange lines and colors appearing everywhere which we don’t have really any idea at all where they’re coming from and we are really disappointed.

    Please help.

    Regards,
    Joyce

    April 2, 2017 at 12:59 pm #770614
    Basilis

    Hi!

    Please ask your technical guy to work on what Jordan suggested, it will most probably fix the issue fast.
    Let us know if we can do anything else for you.

    Best regards,
    Basilis

    April 2, 2017 at 5:14 pm #770668
    Joyce Valenzuela
    Guest

    Hi there, thanks for comment, i can take care of technical matters. So do i just add the text Jordan mentioned to that file?
    or do I have to do any change in the theme option as this
    “Please go to Enfold theme options > General Styling and find Quick CSS field at the bottom – ”

    if not I would add this text to enfold.css? please confirm and explain exactly so i can do it once
    #top .all_colors strong {
    background-color: none!important;
    }

    April 3, 2017 at 9:43 pm #771352
    Jordan Shannon

    Hi,

    You want to add that css directly to the end of the enfold.css file.
    That file is located at:

    uploads>dynamic_avia>enfold.css

    Best regards,
    Jordan Shannon

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