Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 10, 2018 at 2:59 pm #983705
    powerplaycreations

    Hello – I have tried all recommended fixes I have seen with this problem, and even purchased godaddy wordpress support to have them fix it and they cannot get the demo to import either. I have the most updated version of Enfold on the site. Any help would be greatly appreciated. I am trying to import the Consulting Theme.

    July 10, 2018 at 9:26 pm #983841
    Basilis

    Hey powerplaycreations,

    Please try to increase the allocated memory to 512M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Basilis

    July 11, 2018 at 3:09 pm #984247
    powerplaycreations

    Hi and thanks for your response. Unfortunately, I tried that with no success. After that I purchased Godaddy wordpress help, and am frustrated that this was not successful either. They just did the same thing I had already told them did not work.

    From GoDaddy help…

    I have increased your site’s max execution time and the memory limit but it didn’t work.
    I also tried the suggestions from the theme support, nothing worked too.
    Please contact the theme support on this page about the issue so that they can take a look: https://kriesi.at/support/
    Let us know if we can help in any way from their response.

    I have sense cancelled the GoDaddy help plan and was able to get a refund.

    July 12, 2018 at 6:17 am #984509
    Rikard

    Hi,

    Thanks for the feedback and sorry for the problems. Could you try to import the demo manually please? https://kriesi.at/documentation/enfold/initial-theme-setup/#manual-demo-import–xml-file-import-

    Best regards,
    Rikard

    July 13, 2018 at 4:16 pm #985205
    powerplaycreations

    Hi and thanks for the help. I was getting excited thinking this may work, but no…

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    July 14, 2018 at 8:19 am #985428
    Rikard

    Hi,

    I’m not sure what could be the problem, but I’m guessing the server you are hosted on might not be able to handle things like this. Would you be able to set up an installation on your local computer and install the demo there, then push it to your live server? If not then the only option left is to give you the shortcodes for each page, would that be an option for you? If so then you would need to activate debug mode first: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.