Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 21, 2015 at 12:15 pm #415713
    danno99uk

    Hi there
    None of the demo imports work for me sadly. I gather this is probably to do with my host if no-one else is having issues. Are there xml demo files available instead?
    thanks
    Dan

    March 22, 2015 at 5:35 pm #416009
    Elliott

    Hey Dan!

    Are you making sure to give it some time to download? It has to download images, post content, etc etc, so it may take around a minute. Send us a WordPress login and we’ll take a look.

    Cheers!
    Elliott

    March 24, 2015 at 2:01 pm #417060
    danno99uk
    This reply has been marked as private.
    March 25, 2015 at 6:33 am #417559
    Rikard

    Hey!

    Did you try wiping everything and importing again? The error message seems to occur because some files already exists.

    Best regards,
    Rikard

    March 25, 2015 at 10:18 am #417638
    danno99uk

    Hi Rikard – thanks for the reply. Yes I’ve tried wiping everything and when I try again I get the message:

    “Import didn’t work.
    Please reload the page and try again”.

    What do you think?
    thanks again

    March 25, 2015 at 5:17 pm #417935
    Yigit

    Hey!

    Login credentials are not working for me. Can you please try updating the theme to latest version 3.1.2 and try importing demo files – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    March 25, 2015 at 6:27 pm #418052
    danno99uk

    Hi Yigit – sorry, it’s because I re-used the reset tool.

    I’ve reset the DB, updated the theme and re-adding the account (same details as you’ve just tried). Have another go, but I wasn’t getting any joy….

    thanks

    March 26, 2015 at 6:50 pm #418735
    Elliott

    Hey!

    Hmm, looks like a 500 server error. Try turning on WordPress debugging, https://codex.wordpress.org/Debugging_in_WordPress, and then check your server error logs for any useful information.

    I would also contact your hosting provider about this to see if they have any idea on what it could be.

    Regards,
    Elliott

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