Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • April 17, 2018 at 2:17 am #942860
    gd-consulting

    Hello,

    I can’t upload Theme Enfold 2017.
    What can I do to resolve this mistake ?

    Regards,

    Geoffrey

    • This topic was modified 7 years, 4 months ago by gd-consulting.
    April 17, 2018 at 4:05 pm #943147
    Rikard

    Hey gd-consulting,

    Please try to import it manually instead, you will find instructions in private. If that doesn’t work then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    April 17, 2018 at 6:38 pm #943207
    gd-consulting
    This reply has been marked as private.
    April 18, 2018 at 7:44 am #943473
    Rikard

    Hi,

    Thanks for that. You are getting a 503 error on the admin-ajax.php WordPress file when the import fails. Could you try contacting your hosting provider to check why the server responds that way please?

    http://www.checkupdown.com/status/E503.html

    Best regards,
    Rikard

    April 23, 2018 at 9:27 am #945305
    gd-consulting

    Nothing works…Is there an other solution ? With FTP for exemple ?

    April 24, 2018 at 8:46 am #945737
    Ismael

    Hi,

    We would like to try and import the demo but the login credentials above are not working. Please check it carefully.

    Best regards,
    Ismael

    May 2, 2018 at 4:35 pm #950139
    gd-consulting
    This reply has been marked as private.
    May 3, 2018 at 2:44 pm #950806
    gd-consulting

    Please Help me !

    May 4, 2018 at 4:56 am #951257
    Ismael

    Hi,

    Thanks for the update. Please ask your hosting provider to whitelist any request coming from this IP address.

    85.13.149.161

    That is where the demo files are located. Let us know if that helps.

    Best regards,
    Ismael

    May 5, 2018 at 3:07 pm #952120
    gd-consulting

    Hello Ismael,

    Thanks for your response.
    It appears that the IP address is not blacklisted on hosting provider (OVH).

    Can you help me ?

    Regards

    May 7, 2018 at 6:59 pm #952827
    gd-consulting

    Hello Anyone could helping me please ?

    May 8, 2018 at 5:26 am #953075
    Ismael

    Hi,

    I’m sorry for the late response. Can we reset the database before testing the demo import?

    Best regards,
    Ismael

    May 9, 2018 at 1:14 pm #953897
    gd-consulting

    Hello… Yes you can !

    May 10, 2018 at 4:35 pm #954653
    Ismael

    Hi!

    I’m getting the same error as @rikard. Please ask your hosting provider for the error logs. Or post the FTP details in the private field. We’ll try to import the demo manually.

    Regards,
    Ismael

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