Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • April 6, 2018 at 1:23 am #937972
    tatymendoza

    Hi! I have installed 4.2.6 version of enfold. Theme is correctly actived but when I want import “Portfolio Ine Page” demo and click on “Import Demo”, process takes so many time and it is not imported the content.

    I tried import theme options for that demo, but I have the same problem.
    Please, I need help with this problem. Thanks

    April 6, 2018 at 7:56 am #938080
    Victoria

    Hey tatymendoza,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 7, 2018 at 9:18 pm #938670
    tatymendoza

    Ok, I wait your soon replay, thanks

    April 9, 2018 at 11:43 pm #939438
    Basilis

    Hi,

    Your memory limit on importing is really slow.
    You would need to update that so it can work for importing properly.

    Can you ask your hosting provider please?

    Best regards,
    Basilis

    April 9, 2018 at 11:49 pm #939440
    tatymendoza

    Yes, but I have modified .htaccess and Wp-include files… How can I update that limit? Thanks

    April 10, 2018 at 12:26 pm #939832
    Victoria

    Hi tatymendoza,

    You need to write to your hosting provider and ask them to increase it for you.
    php_value post_max_size 256M
    php_value upload_max_filesize 256M
    php_value max_input_vars 3000
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value memory_limit 256M

    https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/#post-798773

    Best regards,
    Victoria

    April 12, 2018 at 12:47 pm #940905
    tatymendoza

    Hi, I have talk to my hosting provider and they say the max memory limit is 256M…. In addiction, they said me to create a text file (php.ini) with this line:
    MAX_INPUT_VARS =5000

    And I added it in to enfold folder by FTP (Filezilla), but demo import it doesnt work…
    Please, What can I do? Thanks

    April 13, 2018 at 4:11 am #941234
    Vinay

    Hi,

    I tried to import the demo but looks like your server does not support this feature. Please try and import the demo manually via XML file.

    Best regards,
    Vinay

    April 13, 2018 at 11:42 pm #941759
    tatymendoza

    Ok manual import works, but not the files, only page but its ok for me.
    Thanks

    April 14, 2018 at 4:29 am #941791
    Mike

    Hi,
    is there anything else we can assist with on this, or shall we close this?

    Best regards,
    Mike

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