Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 19, 2016 at 7:59 pm #635456
    sjaad

    Every time I try to import demo files it says “Import didn’t work”. Please help

    • This topic was modified 8 years, 6 months ago by sjaad.
    May 19, 2016 at 8:55 pm #635539
    Basilis

    Hey sjaad!

    Cna you please ask your web hosting to increase you at 256M and let us know after if that solves your issue?

    Regards,
    Basilis

    May 20, 2016 at 1:13 pm #635875
    sjaad

    they increased it and i still have the same issue

    May 20, 2016 at 1:47 pm #635889
    Vinay

    Hi,

    The login credentials do not work let us know which demo you like to import we will provide you a XML file using which you can import the demos from WordPress > Tools > import feature.

    Best regards,
    Vinay

    May 20, 2016 at 3:46 pm #635938
    sjaad

    the default template/first one on the list

    May 20, 2016 at 3:53 pm #635941
    sjaad

    when will it be done

    • This reply was modified 8 years, 6 months ago by sjaad.
    May 23, 2016 at 3:15 pm #636835
    sjaad

    when will it be done

    May 23, 2016 at 3:45 pm #636855
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 23, 2016 at 4:10 pm #636892
    sjaad

    there are not any corrupted files, i just need the .xml file for the first demo theme please.

    May 23, 2016 at 4:21 pm #636916
    sjaad

    this is becoming seriously long winded, how difficult is it to provide the xml file i have been waiting for 3 days for it

    May 23, 2016 at 7:31 pm #637029
    Guenni007

    hm nice to ask for help in this way ? … :lol:

    btw. have you ever looked into the zip file you downloaded from envato?
    or do you have a nulled version from elsewhere ? :wink

    a hint: enfold/includes/admin/demo_files/

    May 23, 2016 at 10:26 pm #637108
    sjaad

    just as a reply to Guenni007, I don’t need your condescending comments, i will take a look in that folder, for if I knew it was there I would not have requested it. As for your wink, grow up, you can only get access here if you have purchased the theme as it asks for a purchase code, so keep your winks to yourself.

    May 24, 2016 at 11:46 am #637383
    Andy

    Hi,

    please fill in your Themeforest’s User Name + API Key inside your backend.

    As I already said: Delete all theme files completely via FTP and afterwards get a fresh installation from your themeforest account. It works for us and for thousands of other customers. Keep all plugins and customizations deactivated.

    Best regards,
    Andy

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