Viewing 22 posts - 1 through 22 (of 22 total)
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  • May 3, 2018 at 11:09 pm #951138
    davidk62

    Hey Team,

    I’m trying to import the “band” demo. It try’s and then times out. Might you know the problem? Or, is there a location where I can just download it?

    I get a message that says. Importing didn’t work. Try reloading the page and try again. I do they and I keep getting the same message.

    May 4, 2018 at 8:13 am #951424
    Nikko

    Hey David,

    Try to import manually by going to Tools > Import.
    Then look for the xml file found in enfold > includes > admin > demo_files folder.
    The name of each xml is descriptive so it’s easier to know which one you want to select.

    If that doesn’t help, please give us temporary admin access, so we can check further.
    Just post the details in private content so it’s only visible to the moderators.

    Best regards,
    Nikko

    May 4, 2018 at 11:57 am #951562
    davidk62

    Hey Nikko,

    Nothing under tools/import. Here is the login info

    I want to use the Band template

    May 4, 2018 at 2:18 pm #951675
    davidk62

    When I go to tools >import. It only gives me a list of things like, Blog roll, blooger, live joural, Woo commerce etc…..

    Also you’re not showing me where I can find these tabs. Like, where is enfold > includes > admin > demo_files folder.

    May 4, 2018 at 3:00 pm #951711
    Nikko

    Hi davidk62,

    Thanks for giving the username and password, can you give us the login link as well?
    As for the import, you can select WordPress and click on the Install Now link below it then click on Run Importer after, then upload the xml file.
    You should see enfold > includes > admin > demo_files folder if you extract the zip file you have downloaded from themeforest.

    Best regards,
    Nikko

    May 4, 2018 at 4:50 pm #951767
    davidk62

    Ok, here’s the log in link.

    May 6, 2018 at 4:45 am #952207
    davidk62

    Ok, I figured out how to import the xml file. The import filed. If you guys can go in and have a look around. I’d appreciate it. Don’t know why it’s not working.

    May 6, 2018 at 2:23 pm #952325
    davidk62

    Has anyone taken a look at this for me? I tried importing the xml file, but it failed. There appears to be a deeper issuer.

    May 7, 2018 at 9:36 pm #952894
    Basilis

    Hi,

    Can you please check your hosting provider and let us know the php memory limit that you have available?

    Best regards,
    Basilis

    May 7, 2018 at 9:57 pm #952920
    davidk62

    Ok, will do

    May 7, 2018 at 10:12 pm #952930
    davidk62

    It’s 256 MB

    Post max size 64MB

    Input time 60

    Max execution is 30

    Upload max file size 64

    May 9, 2018 at 5:01 am #953669
    Mike

    Hi,
    I see you are using PHP Version: 5.5.37 please ask you host to update to v7, then disable all plugins and try again.
    If this doesn’t help, we could try a manual install, but in this case you will lose all content, settings, etc.
    For a manual install we will need FTP access, also include the name of your host.

    Best regards,
    Mike

    May 9, 2018 at 9:52 am #953777
    davidk62

    Ok. It’s at 7.0

    What’s next?

    May 9, 2018 at 10:35 am #953795
    Mike

    Hi,
    Thank you for that. I take it that the demo import didn’t work? I see that you have a few pages and posts, you know that importing a demo will overwrite those pages so you will lose them?
    Would you like us to try a manual install? We will need FTP access to do so.
    What webhost are you using?

    Best regards,
    Mike

    May 9, 2018 at 11:28 am #953820
    davidk62

    They’ll be lost as drafts you’re saying?

    May 9, 2018 at 11:54 am #953840
    Mike

    Hi,
    yes

    Best regards,
    Mike

    May 9, 2018 at 12:59 pm #953885
    davidk62

    Ok, I’ll back them up first

    May 10, 2018 at 2:30 am #954249
    Mike

    Hi,
    Good, when you are ready please include the ftp access in the Private Content area.

    Best regards,
    Mike

    May 18, 2018 at 6:44 pm #958772
    davidk62

    Ok, everything is backed up. Here’s the FTP login. Let me know if there’s a problem. Something does not feel right on the FTP side

    May 19, 2018 at 2:01 am #958877
    Mike

    Hi,
    Please check the FTP access, I was able to login, but I only have access to a empty folder, please check the directory, as I will need FTP to your site folder.
    Perhaps this will help.

    Best regards,
    Mike

    May 19, 2018 at 2:20 am #958882
    davidk62

    I have clue why it’s going to an empty folder. I set up a new ftp and the same thing. Previous ones went to my files. I’ll havr to follow up with you.

    May 19, 2018 at 3:46 am #958892
    Mike

    Hi,
    Ok, we will wait for your reply.

    Best regards,
    Mike

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