Demo Import

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

You can also import the demo data manually please check “Manual Demo Import ( XML File Import )” section in this link

Best regards,
Vinay

Hi,

I checked your website and tried to import the demo. I’m also unable to install any plugin such as “database reset” or “transient cleaner” this could be due to various reasons. Please perform the below steps:

1. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

3. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak

4. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

To increase the WordPress memory limit please access wp-config.php file in the WordPress root directory and add the below line

define('WP_MEMORY_LIMIT', '256M');

For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.

If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

Best regards,
Vinay