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  • February 25, 2018 at 2:23 pm #917369
    Gabriele Marie

    I have 3 Licence but none of them can import the demo files. No pics and so on. What can I do?

    Gabriele / Mirconaehrstoffcoach

    February 25, 2018 at 3:13 pm #917398
    Victoria

    Hey Micronaehrstoffcoach,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 25, 2018 at 3:15 pm #917399
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 3:21 pm #917403
    Mike

    Hi,
    Perhaps it is a server issue, we can assist better with a admin login.

    Best regards,
    Mike

    February 25, 2018 at 3:59 pm #917415
    Gabriele Marie

    Hello? Did you get all Information?

    February 25, 2018 at 4:00 pm #917416
    Gabriele Marie

    Did you get all Information? Are 2 guys working on this?

    February 25, 2018 at 4:23 pm #917432
    Victoria

    Hi Micronaehrstoffcoach,

    No, we did not. Can you please post it in the private box below?

    Best regards,
    Victoria

    February 25, 2018 at 4:29 pm #917440
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 4:55 pm #917450
    Gabriele Marie

    I need to know if you work on the site or ftp? otherwise I will delete everything and start again? frustrated because I am trying this for 2 days now and it did not work with re installation and it did not work on other running pages I own.

    February 25, 2018 at 5:30 pm #917461
    Gabriele Marie

    Don´t understand – is anybody there?

    February 25, 2018 at 5:31 pm #917462
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 5:43 pm #917466
    Mike

    Hi,
    Sorry for the confusion, I thought Victoria had ended her day. Anyways I will help.
    We only get your info though the Private Content box below.

    I was able to FTP in, but the wordpress login didn’t work. Please check.
    Also what webhost are you using, Strato webhost?
    Which demo do you want to install?

    Best regards,
    Mike

    February 25, 2018 at 6:40 pm #917489
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 6:41 pm #917490
    Gabriele Marie

    yes Strato (I forgot to mention)

    e.g. Demo theme shop

    February 25, 2018 at 7:10 pm #917514
    Gabriele Marie

    Very frustrating that I do not know if anybody is working on this topic? I need to work on this.

    February 25, 2018 at 7:11 pm #917515
    Gabriele Marie

    Very frustrating that I do not know if anybody is working on this topic? I need to work on this.

    February 25, 2018 at 7:23 pm #917530
    Mike

    Hi,
    I understand, I have worked on a few Strato installs now, and for some reason the demos need to be manually. In each case Strato has not been helpful in tracking down the reason.
    What I suggest is that I upload the files needed for the manual install via FTP, and give you the database that you will need to import via PHPmyAdmin. How does that sound?
    I was able to login FTP with the new user and password, but not wordpress?
    Please check the url in Private Content area to make sure I’m going to the right place.

    Best regards,
    Mike

    February 25, 2018 at 7:26 pm #917538
    Mike

    Hi,
    Oh I forgot here is a video on how to import the database,
    Here is a video on how it works

    Best regards,
    Mike

    February 25, 2018 at 7:31 pm #917546
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 7:31 pm #917547
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 7:34 pm #917549
    Gabriele Marie

    So I import the whole theme like in the video??? The zip is too big to upload

    February 25, 2018 at 7:38 pm #917551
    Mike

    Hi,
    You import the database like in the video, and I will upload the files via FTP.
    If you want me to import the database, I will but I will need your Strato login to get to PHPmyAdmin.
    I also need your wordpress login.

    Best regards,
    Mike

    February 25, 2018 at 8:20 pm #917573
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 8:25 pm #917575
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 8:45 pm #917582
    Mike

    Hi,
    I will work on it.

    Best regards,
    Mike

    February 25, 2018 at 8:46 pm #917584
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 8:54 pm #917585
    Gabriele Marie
    This reply has been marked as private.
    February 25, 2018 at 10:06 pm #917595
    Mike

    Hi,
    Well this is very strange, I have uploaded the files and database but it is still not working. I really don’t know why as I’ve done this a few times with no issue.

    During the normal demo import you get this error: “Failed to load resource: the server responded with a status of 500 (Internal Server Error)”
    I guess you will have to ask Strato why you have a internal server error.

    Sorry I wish I had better news.
    Best regards,
    Mike

    February 25, 2018 at 10:15 pm #917599
    Gabriele Marie

    Dear Mike – well I am sorry for all this – guess now you know why I am mad for a couple of days ;-) Whereever you are kind regards. Gabriele

    February 25, 2018 at 10:41 pm #917603
    Mike

    Hi,
    It seems to me that this is a ongoing issue with that host. Have you thought about testing on a differnt webhost?

    Best regards,
    Mike

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