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Posts
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I am importing the demo ” 1 page wedding” but the images that should be included as said in the import page do not appear neither in the theme and not in the “media” area of my admin painel.
what should I do?
Hey marcelhochman!
Can you please check if your uploads folder, have 775 permitions?
Thanks a lot for your time and patienceRegards,
BasilisHi, where is the uploads folder located? Is it a part of wordpress`s admin painel?
And what is 775 permission??Sorry I don t understand. thank you
regards
Hi,
If you use FTP software to navigate to the uploads folder on the server, you can then right click on the folder to see it’s file permissions settings. Your hosting provider should be able to help you with this as well if you’re not sure how to do it. Please send us admin login details in private so that we can have a closer look.
Thanks,
Rikardi talked to the host – bluehost in the case and they said that the permission is set to 755 what ever that means.
Any other ideas?Gangamma
I was checking the file manager to check the permission of the uploads folder
11:13:29pmmarcel
thank you
11:13:27pmGangamma
So I kept you on hold
11:13:46pmGangamma
And it is set to 755Hi,
Ok, please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi!
try to deactivate all plugins, to check if one is causing this issue and let us know about your results.
If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Best regards,
AndyHey!
I am sorry but we can not just send the images over, that is not how the importing function work.
There is a hosting issue, you will have to ask the hosting provider that the images do not get imported and they will be able to assist ou better.Regards,
BasilisBasilis,
Andy first told me that you would enter the website and find a solution. You did not tell if he really entered the website and what he found, but came with another solution. I tryed your solution, it did not work.
I import all kinds of images to this host, of yours and other themes and I tryed all kind of hosting solutions that you provided.
Now 3 days with no answer and you simply try to get rid of the problem.
I also do not want to have to upload every single image and place it in the right spot. But unusual problems require unusual solution. If this solution is not good for you, then i am waiting yours. Right now you are giving me a lot of work and no solution.
What you found inside my website? what kind of tests did you run? How can you be sure that the problem is in the host if the host passed every single test you runned?
If i am able to solve this, i will be able to buy mor eof your licences. But i tryed everything with you and with the host and it is really not solving the problem.
Hey!
We are very sorry for the trouble. I checked the wedding.xml file and the image permalinks are incorrect. We will forward this issue to Kriesi in order to correct it. For now, please modify the includes > admin > demo_files > wedding.xml file, remove everything then replace it with this code: http://pastebin.com/ZktMYdiU
Refresh the demo panel then try to import the demo again.
Cheers!
IsmaelThe folders of includes are certificates – customize – css – fonts – id3 – js -pomo – radom compact – rest api- simplepie – text – theme compact – widgets
there is not such path
Hey!
I’m sorry for the confusion but I’m referring to the includes folder inside the enfold theme folder.
Regards,
Ismael
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