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  • May 23, 2017 at 1:37 pm #798268
    ncapanna

    I have import the demo content of EnfoldGym. The site is working fine. But the issue is on Welcome page. The welcome page content is not showing on Dashboard. Its keep on loading.

    • This topic was modified 7 years, 6 months ago by ncapanna.
    May 23, 2017 at 7:16 pm #798452
    John Torvik

    Hey ncapanna,

    I don`t understand the “is not showing on Dashboard” phrase. May you explain better to me?

    Best regards,
    John Torvik

    May 23, 2017 at 10:02 pm #798534
    ncapanna

    Hello John, I want to edit content of Welcome Page. Whenever i reach to edit page. The content simply doesn’t load.
    You can see that here. https://drive.google.com/open?id=0B_eqBMNvjwUVQW1fYVpUR0I1bnM

    May 24, 2017 at 7:31 am #798740
    Rikard

    Hi,

    Thanks for the clarification. You are getting a 403 error on admin-ajax.php, could you try following this to see if that helps please? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

    Best regards,
    Rikard

    May 24, 2017 at 2:25 pm #798905
    ncapanna

    Hi, I have tried all these. Now on template its gives me an option for welcome. Although, Its containing content of some other page.
    https://drive.google.com/open?id=0B2ysOlKceXtuWERpbFpSanp2Skk

    May 25, 2017 at 6:06 am #799364
    Rikard

    Hi,

    Thanks for the feedback. I’m not sure what you mean by your last post though, could you try to explain a bit further what is wrong please?

    Best regards,
    Rikard

    May 25, 2017 at 2:08 pm #799568
    ncapanna

    I have try deleting htaccess file and update it with permalink.
    After doing that a template appear when i go to edit welcome page in dashboard. When i load that template it is showing me the content of some other page.

    May 25, 2017 at 2:11 pm #799569
    ncapanna

    I have provided the access of my site. Can you simply login and and edit the welcome(Front/Home page) and review the content ?
    I want the demo to upload in Visual composer so that i can make changes in that.
    Are you getting me ?

    May 26, 2017 at 5:18 am #799969
    Rikard

    Hi,

    Thanks for that, so you have the wrong content in one of your pages? If so you can enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then you can copy the content you want to your front page.

    Best regards,
    Rikard

    May 29, 2017 at 11:41 am #801003
    ncapanna

    Hello Rikard, I have added that code in funcitons.php but now its just showing me the code of that welcome page but still the issue is intact not loading anything in AVIA layout builder. Can you resolve this issue ASAP. As, Its already taking too long and i am unable to start working on my site.
    Best

    • This reply was modified 7 years, 5 months ago by ncapanna.
    May 30, 2017 at 2:03 am #801326
    ncapanna

    Hi,
    We purchased the enfold theme to use the Enfold Gym default layout.

    Our issue is that the default home page is not loading for this theme.

    Can you resolve the issue and make the default content load?

    If not, please organise to refund money, we will find another solution. We have spent way too much time trying to resolve this issue.

    Thanks
    Nicole

    May 31, 2017 at 7:13 pm #802150
    Basilis

    Hi,

    I have tested the site extensible and the issue that you are dealing with have nothing to do with our actually product ( as it is working properly everywhere ) but with the server you are hosted at.

    I am not sure we can do a lot about that. You do have limits that are not possible to be bypassed from us, but you need to consult with the hosting company to get it short out properly.

    We appreciate your understanding and patience.

    Best regards,
    Basilis

    June 2, 2017 at 4:47 am #802840
    ncapanna

    Hi Basilis

    Thanks for you reply. I have contacted the support team of my hosting company. They have replied with the following email:

    We are not familiar with that theme so we really don’t know where to start. Are you able to ask them what the requirements are to run the theme? They mentioned something about limits, perhaps they can specify what limits were reached. Once we know what is required to run the theme we can check it against what our servers are capable of and we can see if we can accommodate any change that is required to run the theme.

    Can you please supply me the information, as they have requested.
    Thanks
    Nicole

    June 5, 2017 at 9:21 pm #804164
    Basilis

    Hi,

    Most probably the issue is with the php memory limit that needs to be increased or something related to a php version.
    We can not be sure on that, there has to be someone who can debug and help you with the process.

    Best regards,
    Basilis

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