Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 3, 2018 at 8:28 pm #951066
    GoogleBizTog

    I’m having issues trying to install 2017 Demo, it just says “Importing didn’t work”
    Before I take up anyones time asking to install on my behalf, is there somewhere I can access the demo content to install manually?
    Thanks.

    May 4, 2018 at 8:10 am #951421
    Nikko

    Hey GoogleBizTog,

    You can import manually by going to Tools > Import.
    Then look for the xml file found in enfold > includes > admin > demo_files folder.
    The name of each xml is descriptive so it’s easier to know which one you want to select.
    Hope this helps :)

    Best regards,
    Nikko

    May 4, 2018 at 9:32 am #951464
    GoogleBizTog

    Hey Nikko,

    Thanks for that, unfortunately that throws up the following error:
    ***************************************
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    ****************************************
    Where do I go from here, is this a hosting issue?

    May 4, 2018 at 2:36 pm #951694
    Nikko

    Hi GoogleBizTog,

    Yes, try to contact your host to have a rollback before the issue.
    Can you try to give us ftp access and link to your site, maybe we can try to help out and enable debugging and fix the issue.
    Also give us a link to your site. You can post the details in private content so it’s only visible to the moderators.

    Best regards,
    Nikko

    May 9, 2018 at 1:35 pm #953913
    GoogleBizTog

    Hey Nikko,

    Apologies for the delay, been away for the long weekend.
    You’ll find login detail below in the private area.

    Kind Regards

    Dan

    May 10, 2018 at 2:32 pm #954578
    Nikko

    Hi Dan,

    Thanks for giving us ftp access. I have checked your site and it seems to be back though it does look messy.
    Can you give us admin access as well so we can try to test install it for you.
    Just post the login credentials in private content.

    Best regards,
    Nikko

    May 10, 2018 at 5:11 pm #954697
    GoogleBizTog

    Hi Nikko,

    Can you elaborate on “messy”?

    As requested I’ve posted your wp access below, appreciate your continued help here mate.

    May 12, 2018 at 5:50 am #955537
    Rikard

    Hi,

    Thanks for the login details. I might be missing something here, but it looks like your site is displaying fine and that the demo was imported and adjusted already?

    Best regards,
    Rikard

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